Olivia Dohring
Westland
Summary
Well-organized and reliable team-member, offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed sales targets. Security- conscious and observant with experience minimizing losses and managing stock. Motivated to continue to learn and grow as a professional.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist
Healthy Paws Veterinary Clinic
11.2022 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Receptionist
US ICE Corp
05.2021 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Deli Associate, Bakery Associate, Cashier
Fresh Thyme Market
07.2018 - 05.2021
- Followed procedures for slicing, weighing, and labeling products for sale
- Unloaded and broke down deliveries, stocked cases, and rotated cooler products
- Dismantled and cleaned deli equipment to maintain sanitary workspace and prevent contamination
- Managed interruptions while attending to details and servicing customers
- Maintained highest quality shopping experience by answering questions and recommending products
- Checked counters to assure that foods were refrigerated at appropriate temperatures
- Greeted customers, took orders, recommended new products, and provided efficient service
- Helped customers select products based on tastes and preferences
- Used POS systems to process over-the-counter transactions, handling cash and credit card payments
- Operated equipment and cleaned after use, keeping surfaces sanitized
- Operated electric slicers, ovens, dishwasher, grinder, knives, and oil-separator machines.
Customer Service
Emagine Theaters
07.2014 - 03.2018
- Provide customer service, answer phones, ticket sales, concession sales, cook, usher
- Used safe food handling and consistent cleaning practices to minimize risks to consumers
- Closed up work areas at end of events, including completing cleaning, storing food items, and mopping floors
- Cleaned up spills promptly, replenished condiments regularly, and filled cases often to keep concessions stand looking professional for customers
- Cleaned nearby public areas such as walkways to maintain attractive business appearance
- Assisted with inventory, including noting needs, verifying orders, and restocking back-end supplies
- Entered food orders into POS terminal and processed payments by cash, card, or mobile pay
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.
Sales Associate
Hot Topic
05.2014 - 05.2017
- Answer phones, check in merchandise and replenish stock, run cash register
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
Education
DIPLOMA - General Studies, Graphic Design
HENRY FORD
DEARBORN, MIStudies
GARDEN CITY HIGH SCHOOL
GARDEN CITY, MI05.2014
Skills
- Work equally well in self-managed projects
- And as a team member
- Excellent communications skills and problem
- Solver Compassionate, positive attitude
- Health guidelines
- Visitor and Customer Relations
Animal Rehabilitation
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Protected animals from care errors by maintaining clear and secure tags.
- Kept cages neat and clean.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Timeline
Veterinary Receptionist
Healthy Paws Veterinary Clinic
11.2022 - Current
Receptionist
US ICE Corp
05.2021 - 10.2022
Deli Associate, Bakery Associate, Cashier
Fresh Thyme Market
07.2018 - 05.2021
Customer Service
Emagine Theaters
07.2014 - 03.2018
Sales Associate
Hot Topic
05.2014 - 05.2017
DIPLOMA - General Studies, Graphic Design
HENRY FORD
Studies
GARDEN CITY HIGH SCHOOL
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