Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olivia Donahue

Lake Elsinore,CA

Summary

Big-picture Unit Coordinator with 18 years of experience leading team in collaborative patient care. Directs numerous medical professionals in both general and specialized practices to tend to every patient need. Passionate in promoting total health and well-being.

Unit Coordinator with 29 years of human service experience and strong leadership skills to employ trauma-sensitive technique that promote protection, support and empowerment. Maintains compassionate environment and service delivery approach to improve functioning and reduce trauma symptoms. Strong knowledge of general counseling methods, crisis interventions skills, community resources and cultural differences to foster effective treatment solutions. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level LVN position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Unit Coordinator

Mission Hospital Mission Viejo
08.2008 - Current
  • Streamlined patient admissions by efficiently managing and organizing medical records.
  • Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
  • Boosted communication between healthcare providers with accurate scheduling of patient appointments and procedures.
  • Ensured staff adherence to hospital policies through timely dissemination of regulatory updates and guidelines.
  • Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
  • Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
  • Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
  • Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
  • Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.

Patient Care Technician

Mission Hospital Mission Viejo
08.2008 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.

Front Office Medical Assistant/ Medical Billing

G.T. Mruthyunjaya
11.2005 - 08.2008
  • Enhanced patient experience by maintaining a welcoming and organized front office environment.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
  • Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Contributed to a positive workplace atmosphere by fostering effective communication among team members.
  • Collaborated with clinical staff to provide seamless care coordination for patients.
  • Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
  • Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.

Senior Care

Cambrian Home Care
09.2003 - 06.2005
  • Enhanced patient well-being by providing compassionate and attentive care to meet individual needs.
  • Developed personalized care plans for optimal senior health outcomes and quality of life improvements.
  • Ensured timely medication administration, maintaining accurate records and proper dosage adherence.
  • Assisted patients with daily living activities such as grooming, bathing, dressing, and mobility support.

Supervisor of Factory Operations

Gonzalez, Perez Y Reyes
01.1996 - 12.2000
  • Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
  • Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
  • Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Increased overall production efficiency by identifying bottlenecks in the production process and implementing targeted solutions.
  • Spearheaded successful efforts towards achieving ISO certification, demonstrating a commitment to upholding industry standards of quality management systems within the factory operations unit.
  • Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.

Education

Licensed Vocational Nurse -

Inland Career Education Center
san bernardino
10.2023

Certification For Nurse Assistant - Nursing

Bellevue Career College of Nursing
Lake Elsinore, CA
01.2021

Associate of Science - Nursing

San Jacinto College, Menifee
Menifee, CA
05.2018

High School Diploma -

Valley Adult School,
Lake Elsinore
02.2016

Competency in Language Interpreting - Spanish/ English Languages

Language Line University
Mission Viejo, CA
09.2012

Skills

  • New Resident Orientation
  • Supply Inventory
  • Employee Coaching
  • Document Control
  • Appointment Scheduling
  • Patient Flow
  • New Admissions
  • Medical Terminology
  • Resident Care Plan
  • Active Listening
  • Effective Communication
  • Staff Supervision
  • Record Keeping
  • Critical Thinking
  • Team Leadership
  • Training Development
  • Customer Service
  • Motivational Skills
  • Task Prioritization
  • Problem Solving
  • Relationship Building
  • Organizational Skills
  • Scheduling Management
  • Decision Making
  • Time Management
  • Adaptability

Languages

Spanish
Full Professional

Timeline

Unit Coordinator

Mission Hospital Mission Viejo
08.2008 - Current

Patient Care Technician

Mission Hospital Mission Viejo
08.2008 - Current

Front Office Medical Assistant/ Medical Billing

G.T. Mruthyunjaya
11.2005 - 08.2008

Senior Care

Cambrian Home Care
09.2003 - 06.2005

Supervisor of Factory Operations

Gonzalez, Perez Y Reyes
01.1996 - 12.2000

Licensed Vocational Nurse -

Inland Career Education Center

Certification For Nurse Assistant - Nursing

Bellevue Career College of Nursing

Associate of Science - Nursing

San Jacinto College, Menifee

High School Diploma -

Valley Adult School,

Competency in Language Interpreting - Spanish/ English Languages

Language Line University
Olivia Donahue