Olivia Donovan

• Over 10 years of experience providing childcare for children aged 3 months to 12 years.

• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children.
• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
• • Engaged children in stimulating activities and ensured regular outdoor playtime to promote physical and cognitive development.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.

• Provided childcare for various age groups from infants to pre-kindergarten.

• Developed skills in emotional and overall child development, fostering a nurturing and educational environment.

• Obtained CPR certification and enhanced verbal communication and patience through dally interactions. Supported student physical, mental, and social development using classroom activities.

• Supervised lunch and daily student intake.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Completed daily reports, meal count sheets, and attendance logs.

• Maintained a clean and organized workspace for optimal productivity and safety.

• Delivered exceptional customer service and hospitality in a fast-paced environment.

• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

• Handled cash transactions and operated POS systems efficiently.

• Prepared and served various beverages and food items.

• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

• Managed front desk operations, including phone etiquette and customer service.

• Handled accounts payable and receivable, maintaining accurate financial records.

• Utilized Microsoft Office and QuickBooks for clerical tasks and organizational duties.

• Developed basic customer service and problem-solving skills.

• Managed cash and credit card transactions under lightly stressful conditions.

• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.