Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Downing

Durham,NC

Summary

Detail-oriented and highly organized professional with over 10 plus years of experience in providing exceptional support to executives and teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Owner

LivItUp Esthetics
01.2024 - Current
  • Provide full range of waxing services, ensuring client comfort and satisfaction during each appointment
  • Built and maintained strong relationships with clients to increase client retention
  • Develop personalized skincare routines based on thorough skin assessments for clients, resulting in improved client satisfaction and retention
  • Oversaw all financial aspects, including budgeting and expense management, to maintain profitability
  • Maintain strict sanitation protocols, ensuring compliance with health regulations and best practices
  • Processed customer transactions efficiently, handling cash and card payment
  • Managed all aspects of business operations, including financial reporting, inventory management, and customer service.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with strong sense of personal responsibility.

Wax Specialist

European Wax Center
07.2023 - 09.2024
  • Recognized for 2 Ultimate Customer Achievement awards
  • Received award for top product sales for 5 months consecutively
  • Successfully generated over $80,000 in revenue through services and client retention strategies
  • Achieved sales of over $10,000 by delivering exceptional service and building strong client relationships
  • Built rapport with guests receiving 45 5-Star ratings via google and 192 5-Star ratings
  • Conduct thorough consultations to assess client needs, preferences, and skin sensitivities
  • Administer skin prep procedures, including cleansing, exfoliation, and hydration, ensuring optimal skin condition prior to treatments
  • Educate clients on at-home skincare routines and product recommendations to maintain results
  • In-depth knowledge of sanitation practices and health regulations
  • Educate clients on proper use of body care products performance, ingredients, and techniques.
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Maintained strict adherence to sanitation guidelines, promoting safe and hygienic environment.
  • Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
  • Performed skin assessments to determine appropriate products and wax types for individual client needs.
  • Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
  • Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
  • Actively participated in team meetings, contributing valuable input towards improving centers overall performance and client satisfaction.
  • Handled minor issues or complaints from clients in professional manner, swiftly resolving concerns to maintain satisfaction levels.
  • Streamlined appointment booking processes, reducing wait times and enhancing client experience.

Esthetician Student

Aveda Institute
12.2022 - 05.2023
  • Performed over 300 hours of facials, cosmeceutical facials, facial waxing, body waxing, and body treatments
  • Assisted licensed estheticians in providing skincare services, including facials and waxing
  • Helped maintain clean and organized workspace, ensuring compliance with safety standards
  • Participated in community events providing basic skincare consultations and mini facials.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure clean and safe environment for both staff and clients.
  • Sterilized equipment for patient treatments.
  • Stocked treatment rooms with proper supplies.
  • Fostered friendly, warm, and exceptional customer experience.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.

Administration

United States Marine (USMC)
01.2013 - 01.2021
  • Managed supply operations for all units, ensuring availability of critical supplies and equipment
  • Conducted regular inventory audits to ensure compliance with military standards and minimize discrepancies
  • Collaborated with cross-functional teams to implement process improvements, achieving significant cost savings
  • Ability to develop operating plans, track obligations, project use of funds, analyze budget, and perform financial reconciliations
  • Coordinated transportation logistics for supplies, enhancing delivery efficiency, developed and maintained inventory management systems
  • Assisted in planning and execution of supply chain operations, including procurement and distribution
  • Supported contract negotiations and facilitated communication between vendors and military stakeholders
  • Conducted contract reviews and audits, identifying and mitigating potential risks
  • Expertise in managing executive calendars, travel arrangements, and meeting coordination
  • Skilled in organizing and coordinating projects, ensuring timely completion and adherence to deadlines
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software
  • Familiar with project management tools and databases
  • Proven ability to work collaboratively in team environments, supporting cross-functional initiatives
  • Experience in training and mentoring junior administrative staff
  • Coordinated logistics for meetings, briefings, and special events, ensuring all details were meticulously arranged
  • Developed and maintained filing systems and databases to streamline information retrieval and reporting
  • Assisted in management of office operations, providing support to senior officials and staff
  • Processed and tracked procurement requests, ensuring compliance with military regulations and timelines
  • Contributed to preparation of briefing materials and reports for leadership meetings
  • Extensive experience in leading and developing diverse teams to achieve mission objectives
  • Assisted in planning and execution of training exercises, enhancing overall unit effectiveness
  • Supervised day-to-day operations of fostering culture of family, accountability, and teamwork.
  • Streamlined network administration tasks by implementing efficient system management protocols.
  • Strengthened contract administration processes through meticulous organization and document control procedures implementation.

Education

Esthetician Student -

Aveda Institute
Chapel Hill, NC
05.2023

High School Diploma -

Knightdale High School
Knightdale, NC
06.2013

Skills

  • Detail oriented
  • Conflict Resolution
  • Team Building
  • Lucas- Cide Certified
  • Barbicide Certified
  • Operations Management
  • Time management
  • Relationship Building
  • Client Relations
  • Health and Safety
  • Task Prioritization
  • Money handling
  • Calendar Management
  • Small business operations
  • Project Management

Certification

Esthetician Licensure, 10/23 (Current)

Timeline

Owner

LivItUp Esthetics
01.2024 - Current

Wax Specialist

European Wax Center
07.2023 - 09.2024

Esthetician Student

Aveda Institute
12.2022 - 05.2023

Administration

United States Marine (USMC)
01.2013 - 01.2021

Esthetician Student -

Aveda Institute

High School Diploma -

Knightdale High School

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Olivia Downing