Olivia Dunbar
DeKalb,IL
Summary
Proven leader at The Buckle - Retail, adept in money handling and fostering team collaboration, significantly enhanced customer satisfaction and operational efficiency. Excelled in workload management and customer relations, ensuring a seamless, high-quality experience. Demonstrated exceptional ability to motivate staff and improve service standards.
Overview
3
3
years of professional experience
Work History
Assistant Manager
The Buckle - Retail
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Interviewer
Northern Illinois University
06.2021 - 10.2021
- Conducted interviews with participants to assess eligibility.
- Streamlined the interview process for improved efficiency and better candidate experience.
- Implemented candidate feedback surveys to identify areas for interview process improvement.
Education
High School Diploma -
Sycamore High School
Sycamore, IL2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Workload Management
- Customer Service
- Teamwork and Collaboration
Timeline
Assistant Manager
The Buckle - Retail
08.2022 - Current
Interviewer
Northern Illinois University
06.2021 - 10.2021
High School Diploma -
Sycamore High School
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