Olivia Dunn
Denton,NC
Summary
Eager and enthusiastic first-time teaching/ teaching assistant with a passion for creating positive and engaging learning environments. Strong interpersonal skills and a commitment to supporting students' academic and social-emotional development. Highly organized and adaptable, with a proactive approach to assisting teachers and ensuring smooth classroom operations.
In addition, Dynamic and results-driven professional with a proven track record at Estee Lauder, excelling in customer service and sales. Known for building strong client relationships and achieving goals through effective communication and problem-solving. Highly organized and adaptable, with a commitment to fostering teamwork and collaboration in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Travelling Makeup Vendor
Estee Lauder
Metro Region, NC
02.2015 - 05.2018
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Improved client satisfaction by quickly addressing and resolving service issues.
- Collaborated with marketing and sales teams to create promotional strategies for new products.
- Boosted sales figures by identifying and capitalizing on emerging market trends.
- Established long-term relationships with key clients by providing consistent, high-quality service.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Stayed current on company offerings and industry trends.
- Consulted with businesses to supply accurate product and service information.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Jewelry Senior Sales Associate
Sterling Jewelers Inc
04.2011 - 06.2014
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Cultivated positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Education
Associate of Arts - General Education
Mitchell Community College
Statesville, NC05.2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Basic Computer skills
- Multitasking
- Flexible and adaptable
- Organizational skills
Timeline
Travelling Makeup Vendor
Estee Lauder
02.2015 - 05.2018
Jewelry Senior Sales Associate
Sterling Jewelers Inc
04.2011 - 06.2014
Associate of Arts - General Education
Mitchell Community College
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