Olivia Durapau
Golconda,ILLINOIS
Summary
I recently graduated from Murray State University with a Bachelor of Integrated Studies degree. After graduating from Pope County Community High School, I attended Southeastern Illinois Community College. After completing most of my general studies and enrolling in the nursing program, I realized that my career calling was in Human Services,rather than nursing. Upon enrolling at MSU, my primary education focus was directed towards a career in that field. I believe that my initial educational background in the medical field combined with the many hours of social work, counseling and administrative courses completed will uniquely qualify me to be an asset to any employer.
Most of my employment history has been seasonal and part-time, scheduled around my education. Primarily in the retail and customer service industry, I have gained knowledge and respect from each of my employers and co-workers. I consider myself a team player and I truly believe that working and serving the public has given me skills that will be valuable to myself, my clients and my employer as I progress towards my career goals.
I am married and have one child, a two year old daughter. We live on a small farm near Golconda, Illinois. I love animals and enjoy the many pets that reside with us at our farm. Being a wife and mother has also taught me many lessons about service to others that I believe will be helpful in the career path I have chosen. I enjoy cooking, traveling and spending time with my family.
I am excited to take the next step in my career!
Overview
6
6
years of professional experience
Work History
Clerical Assistant
Neely Law Firm
Metropolis, IL
11.2020 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Took clear notes.
- Scheduled and arranged business meetings.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
Clerk/General Laborer
Golconda Marina
Golconda , IL
05.2020 - 11.2021
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Performed general housekeeping and cleaning tasks.
- Notified supervisors of defective equipment or material.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Performed thorough quality checks on products and materials to identify any defects.
- Loaded, unloaded and moved material to and from storage and production areas.
- Mentored one new employee by providing guidance on safety and proper techniques.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
- Maintained clean sales floor and straightened and faced merchandise.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Supported efficient and timely replenishment of sales floor merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Cashier
Golconda Gas N Go
Golconda, IL
03.2016 - 08.2019
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash drawer of $480 or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Sold lottery tickets.
General Laborer
Moe's Grasschoppers
Golconda, IL
05.2015 - 09.2015
- Removed weeds, hazards and debris from common pathways to improve usability.
- Maintained routine landscaping schedules to boost lawn health.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Assisted with weekly project planning and crew scheduling.
- Handled hedge, bush and shrub trimming.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Education
BIS - Human Services
Murray State University
Murray, KY12.2021
No Degree - General Studies
Southeastern Illinois College
Harrisburg, ILHigh School Diploma -
Pope County High School
Golconda, IL05.2016
Skills
- Reliable and Punctual
- Attention to Detail
- Flexible and Adaptable
- Verbal and Written Communication
- Multitasking and Prioritization
- Record Sorting and Filing
- Service-Oriented
- Materials Organization
Timeline
Clerical Assistant
Neely Law Firm
11.2020 - Current
Clerk/General Laborer
Golconda Marina
05.2020 - 11.2021
Cashier
Golconda Gas N Go
03.2016 - 08.2019
General Laborer
Moe's Grasschoppers
05.2015 - 09.2015
BIS - Human Services
Murray State University
No Degree - General Studies
Southeastern Illinois College
High School Diploma -
Pope County High School