Olivia Earle
Atlanta,GA
Summary
Detail-oriented and dedicated healthcare professional with proven customer service and patient care skills, currently pursuing a Bachelor of Science in Health Information Management. Brings a strong background in patient access services, insurance verification, and records management, coupled with a commitment to maintaining patient confidentiality and supporting efficient office operations. Looking to leverage extensive healthcare knowledge and administrative expertise in a dynamic healthcare setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Referral Coordinator
Emory University Hospital
Atlanta, GA
11.2024 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Explained policies, procedures and services to patients.
- Reported liabilities and risk management concerns to supervisor for review.
- Obtained informed consent and payment documentation from patients and filed in system.
- Coordinated with external agencies to ensure timely processing of referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Patient Access Representative
Emory Saint Joseph's Hospital
Dunwoody, Georgia
04.2024 - 11.2024
- Achieved consistent 95% customer satisfaction rating
- Provided primary support to internal and external customers.
- Verified demographics and insurance information to register patients in computer system.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Resolved any issues that arose during registration process in a timely manner.
- Adhered to HIPAA regulations while handling confidential patient information.
- Responded promptly to customer inquiries and requests
- Conducted training for new personnel on company operations
- Verified patient information through insurance eligibility checks.
- Scheduled appointments for patients according to their needs and assist with high priority scheduling needs for provider cancellations, clinic closures, lab appointments, clinic appointments as it pertains to Medical Oncology and Ambulatory Infusion center.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Patient Care Assistant
Homewatch CareGivers of East Atlanta
Atlanta, Georgia
10.2021 - 03.2024
- Coordinated client medical appointments efficiently
- Maintained accurate documentation and reports
- Facilitated interdepartmental communication and collaboration
- Identified and reported patient health changes promptly
- Addressed immediate needs of patients and families compassionately
- Conveyed critical patient information to healthcare staff effectively
- Assisted with feeding and monitored intake carefully
- Engaged in ongoing professional development and training
- Prepared and served meals according to dietary guidelines
- Ensured safe patient mobility and minimized injury risks
- Provided assistance with food tray transport and feeding
- Uphold standards of cleanliness and organization diligently
Customer Service Representative
Home Depot
Sandy Springs, Georgia
03.2019 - 10.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Health Information Management
Cambridge College of Healthcare & Technology
Delray Beach, FL12-2026
Associate of Science - Health Science Professions
Georgia State University
Atlanta, GA05-2023
High School Diploma -
North Springs Charter High School
Sandy Springs, GA01.2019
Skills
- Proficient Computer Skills
- Microsoft Office Skills
- Superior Customer Service
- Verbal and Written Communication
- Medical Terminology
- Attention to Detail
- Records Management
- Multi-tasking and Prioritization
- Excellent Organizational Skills
- Time Management
- HIPAA Compliance
- Appointment Scheduling
- Registration and Admissions
- Insurance Verification
Certification
CPR/First Aid Certified, 2020, Homewatch CareGivers of East Atlanta
References
Available upon request
Timeline
Patient Care Coordinator/Referral Coordinator
Emory University Hospital
11.2024 - Current
Patient Access Representative
Emory Saint Joseph's Hospital
04.2024 - 11.2024
Patient Care Assistant
Homewatch CareGivers of East Atlanta
10.2021 - 03.2024
Customer Service Representative
Home Depot
03.2019 - 10.2021
Bachelor of Science - Health Information Management
Cambridge College of Healthcare & Technology
Associate of Science - Health Science Professions
Georgia State University
High School Diploma -
North Springs Charter High School
Similar Profiles
Taviana McClendonTaviana McClendon
Sr. Leader Surgical Services Specialty Director at Emory University Hospital & Winship Emory MidtownSr. Leader Surgical Services Specialty Director at Emory University Hospital & Winship Emory Midtown
Lindsay KempfLindsay Kempf
Emergency Department Registered Nurse at Emory University Hospital/Johns Creek HospitalEmergency Department Registered Nurse at Emory University Hospital/Johns Creek Hospital
Andrea DannewitzAndrea Dannewitz
Emergency Department RN at Emory University HospitalEmergency Department RN at Emory University Hospital
Justin I. ThomasJustin I. Thomas
Valet Attendant at VPNE Parking Solutions, Emory University HospitalValet Attendant at VPNE Parking Solutions, Emory University Hospital
Diego ValderramaDiego Valderrama
Server at Look Dine-In CinemaServer at Look Dine-In Cinema