Olivia Edwards
Washington,DC
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Cafe / Vending Manager
Restaurant Associates A Division Of Compass Group
07.2009 - Current
- Improved customer satisfaction by efficiently managing vending machine inventory and maintenance.
- Increased overall sales through strategic product placement and pricing adjustments.
- Streamlined inventory management processes for faster replenishment and reduced waste.
- Collaborated with suppliers to secure better deals and improve product quality.
- Developed strong relationships with key accounts, ensuring long-term business partnerships and repeat customers.
- Provided training and mentorship to new employees, enhancing team productivity and performance levels.
- Conducted regular audits to ensure compliance with safety regulations, maintaining a clean record for the company.
- Resolved client issues promptly, fostering trust and loyalty among our valued customers.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced discrepancies in cash handling by implementing strict cash management procedures.
- Ensured timely deposits of large sums of money to maintain financial security and prevent theft.
- Assisted in training new hires on proper money handling techniques, contributing to overall team efficiency.
Education
No Degree - Painting
Potomac Job Corps
Washington, DC03.2002
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06.2000
Skills
- Decision Making
- Conflict Resolution
- Vendor Relations
- Sales Forecasting
- Cash Handling
- Inventory Management
- Staff Training
- Customer Service
- Schedule Management
- Teamwork and Collaboration
Timeline
Cafe / Vending Manager
Restaurant Associates A Division Of Compass Group
07.2009 - Current
No Degree - Painting
Potomac Job Corps
High School Diploma -
Montgomery Blair High School
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