Olivia Eichler
Palmetto
Summary
Proactive warehouse professional with a strong foundation in logistics and customer relationship management. Skilled in optimizing warehouse organization, ensuring safety protocols, and enhancing team collaboration to drive operational efficiency. Results-driven customer service manager with a focus on improving service processes and team performance. Known for effective problem-solving skills and attention to detail, committed to enhancing customer satisfaction and operational success.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Gforce Media LLC
Manatee
11.2023 - 08.2025
- Operated warehouse equipment to efficiently move and organize products.
- Processed incoming shipments, verifying inventory accuracy and completeness.
- Collaborated with team members to ensure prompt fulfillment of customer orders.
- Assisted in conducting regular inventory counts to maintain optimal stock levels.
- Followed safety protocols to uphold a secure working environment.
- Recorded product information accurately in inventory management systems.
- Organized warehouse space by rearranging items according to size, weight, and type.
- Maintained cleanliness of workstations, shelves, and pallet areas for safety.
General Assistant
Sedalia visitors Bureau
Sedalia
11.2022 - 10.2023
- Coordinated logistics for community outreach programs and promotional events.
- Managed compliance with licensing laws, health and safety regulations, and statutory requirements.
- Prepared documents, including invoices and memos, with accuracy and efficiency.
- Maintained inventory levels by ordering office supplies as needed.
- Collaborated with team members to enhance visitor experience and satisfaction.
- Supported marketing initiatives through distribution of brochures and promotional materials.
- Handled incoming calls and emails, ensuring prompt responses to inquiries.
- Assisted with scheduling and staffing to meet production demands within labor budget.
Customer Service Manager
Family Center Farm and Home
Sedalia
05.2021 - 10.2022
- Supervised customer service team to ensure quality support and service delivery.
- Trained staff on best practices for customer interactions and complaint resolution.
- Developed training materials to enhance employee knowledge and skills in customer care.
- Managed inventory and ensured product availability for customer requests and needs.
- Implemented feedback systems to gather insights for improving service processes.
- Collaborated with other departments to resolve complex customer issues effectively.
- Scheduled staff shifts to maintain optimal coverage during peak business hours.
- Analyzed customer feedback to identify trends and areas for service improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
High School Diploma -
Smith-cotton High School
Sedalia, MO10-2021
Skills
- Inventory management
- Shipment processing
- Warehouse organization
- Logistics coordination
- Time management
- Problem solving
- Customer relationship management
- Attention to detail
- Inventory counting
- Problem-solving
- Logistics
- Leadership and team building
- Data entry
- Order fulfillment
- Operations support
References
References available upon request.
Timeline
Warehouse Associate
Gforce Media LLC
11.2023 - 08.2025
General Assistant
Sedalia visitors Bureau
11.2022 - 10.2023
Customer Service Manager
Family Center Farm and Home
05.2021 - 10.2022
High School Diploma -
Smith-cotton High School