Olivia Ekblad-Frank
Inglewood,CA
Summary
Dynamic and results-oriented professional with a proven track record in customer service and sales, honed at companies like Sauced BBQ & Spirits. Excelled in suggestive selling and building customer rapport, significantly enhancing customer experience and repeat business. Skilled in basic accounting and menu memorization, demonstrating an engaging personality and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Sauced Bbq & Spirits
07.2023 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Budtender
Exclusive Members Only
04.2022 - 08.2023
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
Google Chromebook Sales Consultant
Premium Retail Services Inc
01.2022 - 12.2022
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Bartender
Big City Wings
06.2017 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
Beauty Empire
05.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Server/Bartender
Hooters
07.2014 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders & manage bills.
- Maintained clean and organized dining areas & bar to uphold restaurant hygiene standards.
Education
Diploma -
The Colony High School
Katy Tx05.2015
Skills
- Suggestive Selling
- Basic Accounting
- Menu Memorization
- Payment Processing
- Preparing Garnishes
- Sales and Marketing
- Customer Service
- Engaging Personality
Certification
TABC Certified, Food Handler Certified, RBS Certified
Timeline
Bartender
Sauced Bbq & Spirits
07.2023 - 01.2024
Budtender
Exclusive Members Only
04.2022 - 08.2023
Google Chromebook Sales Consultant
Premium Retail Services Inc
01.2022 - 12.2022
Sales Associate
Beauty Empire
05.2018 - 05.2019
Bartender
Big City Wings
06.2017 - 03.2019
Server/Bartender
Hooters
07.2014 - 10.2018
Diploma -
The Colony High School
TABC Certified, Food Handler Certified, RBS Certified
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