Summary
Overview
Work History
Education
Skills
Timeline

Olivia Eklund

Dallas,TX

Summary

Accomplished Assistant Store Manager at Big Lots, adept in retail operations and inventory control, significantly enhancing store efficiency and customer satisfaction. Expert in fostering team collaboration and leadership, demonstrated through streamlined freight management and strategic merchandise displays. Excels in problem-solving and customer service, ensuring operational excellence and positive customer experiences.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Big Lots
11.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Freight Processing Lead

Big Lots
07.2022 - 11.2023
  • Coordinated cross-departmental communication, fostering collaboration and ensuring timely completion of projects related to freight management.
  • Conducted regular audits on freight billing practices, detecting discrepancies early on and preventing overcharges or underpayments from impacting financial performance.
  • Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes to meet departmental goals.
  • Developed strong relationships with carriers and vendors, ensuring reliable service and competitive pricing for transportation needs.

Store Associate

Big Lots
02.2021 - 07.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Stock Associate

Altar'd State
11.2016 - 01.2017
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.

Sales Associate

Madewell
11.2015 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

First Baptist Academy, Dallas, TX
05.2013

Skills

Problem-Solving

Customer Service

Customer experience

Customer Service and Engagement

Store Organization

Customer Relations

Retail Operations

Inventory Control

Attention to Detail

Store Opening and Closing

Team Building and Leadership

Time Management

Timeline

Assistant Store Manager - Big Lots
11.2023 - Current
Freight Processing Lead - Big Lots
07.2022 - 11.2023
Store Associate - Big Lots
02.2021 - 07.2022
Stock Associate - Altar'd State
11.2016 - 01.2017
Sales Associate - Madewell
11.2015 - 01.2016
First Baptist Academy - High School Diploma,

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Olivia Eklund