Olivia Elliott
Hyde Park,NY
Summary
Qualified Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Manager
Bluwillo Precision Medicine
07.2020 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Led transition to electronic health records, improving accuracy and accessibility of patient information.
- Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
- Improved inventory management processes, ensuring timely availability of medical supplies while reducing wastage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Medical Assistant
Premier Primary Care Fromerly GA Medical Assoc.
02.2017 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
High School Diploma -
Walter Panas High School
Cortlandt Manor, NY2004
Skills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Operations Management
- Scheduling appointments
- Patient Care Coordination
- Back office
- Revenue management
- Decision-Making
- Critical Thinking
- Training and mentoring
- Patient Relations
- Process Improvement
Certification
Certified Health Coach, Certified Life Coach Health Coach Institute (2022)
CCMA, Medical Institute of GA (2017)
Timeline
Clinic Manager
Bluwillo Precision Medicine
07.2020 - Current
Medical Assistant
Premier Primary Care Fromerly GA Medical Assoc.
02.2017 - 07.2020
Certified Health Coach, Certified Life Coach Health Coach Institute (2022)
CCMA, Medical Institute of GA (2017)
High School Diploma -
Walter Panas High School
Similar Profiles
Lauren HeathLauren Heath
Financial Analyst at Precision Medicine GroupFinancial Analyst at Precision Medicine Group
Johana PaezJohana Paez
Gardener at Precision for MedicineGardener at Precision for Medicine
Yessenia SanchezYessenia Sanchez
Volunteer at East Texas Precision MedicineVolunteer at East Texas Precision Medicine