Olivia Enderle
Plattsburg,Mo
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact client satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Server
The Backyard
09.2022 - Current
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
Assistant Manager
Plattsburg Municipal Pool
06.2021 - 05.2023
- Scheduled staff on bi-weekly schedule
- Assisted manager with routine chemical checks.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Lifeguard
Plattsburg Municipal Pool
05.2020 - 05.2023
- Completed and recertified once in American Red Cross Lifeguarding with CPR and AED for Professional Rescuers.
- Prevented accidents through regular equipment inspections and maintenance.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Sales Associate
TJ Maxx
02.2022 - 05.2022
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Diploma -
Lathrop Highschool
Lathrop, Mo05.2022
Skills
- Employee Scheduling
- Conflict Management
- Team Leadership
- Teamwork and Collaboration
- Recruiting and interviewing
- First Aid
Timeline
Lead Server
The Backyard
09.2022 - Current
Sales Associate
TJ Maxx
02.2022 - 05.2022
Assistant Manager
Plattsburg Municipal Pool
06.2021 - 05.2023
Lifeguard
Plattsburg Municipal Pool
05.2020 - 05.2023
Diploma -
Lathrop Highschool
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