Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Olivia Erskine

Tewksbury,MA

Summary

Versatile professional consistently recognized for achievements in strategic planning and operational enhancements. Known for my versatility and ability to adapt to diverse challenges. Throughout my career, I have consistently delivered impactful results through a combination of innovation, collaboration, and a commitment to excellence. With a keen eye for detail and a passion for driving efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Nupathinc
Woburn, MA
08.2023 - Current
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Accompanied or transported clients to appointments, errands and social activities.

Sales Agent

Nordstrom
Burlington, MA
01.2023 - 07.2023
  • Developed key customer relationships to increase sales.
  • Created successful strategies to develop and expand customer sales.
  • Demonstrated product features to align with customer needs.

Hotel Auditor

Best Western Hotel
Chelmsford, MA
10.2022 - 01.2023
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
  • Developed audit programs to assess hotel operations, including revenue management, occupancy rates, cost controls, risk management, and customer service.

Client Service Representative

Toyota Dealership
Woburn, MA
11.2019 - 02.2020
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
  • Verified accuracy of data entered into company systems.

Education

Some College (No Degree) - Digital Communications And Multimedia

Middlesex Community College - Bedford
Bedford, MA

Skills

  • Direct Patient Care
  • Appointment Scheduling
  • Creative Mindset
  • Excellent Writing Skills
  • Data Entry & Analysis
  • Social Media Management
  • PR & Digital Media Marketing
  • Multitasking & Prioritization
  • Analytics Reporting
  • Typing Proficiency
  • Microsoft Office Expertise
  • Retail Marketing

Certification

  • First Aid/CPR
  • Prevention Training
  • Google Analytics

Affiliations

  • Expert Level in Adobe Photoshop

Timeline

Direct Support Professional

Nupathinc
08.2023 - Current

Sales Agent

Nordstrom
01.2023 - 07.2023

Hotel Auditor

Best Western Hotel
10.2022 - 01.2023

Client Service Representative

Toyota Dealership
11.2019 - 02.2020

Some College (No Degree) - Digital Communications And Multimedia

Middlesex Community College - Bedford

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Olivia Erskine