OLIVIA ESPINOZA
Laboratory Technician
Albuquerque,NM
Summary
Laboratory Technician with proven expertise at TriCore Reference Laboratory, skilled in laboratory safety protocols and specimen processing. Strong communicator with a commitment to quality control and a positive attitude, ensuring accurate results in clinical lab settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Laboratory Technician
TriCore Reference Laboratory
Albuquerque, NM
05.2011 - Current
- Conducted routine laboratory tests to ensure accurate results and maintain quality control standards.
- Operated and maintained laboratory equipment, ensuring proper functioning and safety compliance.
- Collaborated with team members to prepare samples for analysis, enhancing workflow efficiency.
- Documented test results and maintained lab records in accordance with regulatory guidelines.
- Assisted in the implementation of new protocols to improve laboratory processes and reduce errors.
- Trained new staff on standard operating procedures, fostering a culture of safety and accuracy.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Participated in lab meetings and project presentations.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
Medical Assistant
University Of New Mexico Health Sciences Center
Albuquerque
10.2001 - 05.2011
- Administered patient care and support during clinical procedures.
- Coordinated appointments and managed patient flow efficiently.
- Assisted with electronic health record management for accuracy.
- Educated patients on treatment plans and medication usage.
- Conducted routine laboratory tests and processed specimens accurately.
- Trained new staff on office protocols and best practices.
- Implemented process improvements to enhance clinic operations.
- Collaborated with healthcare teams to optimize patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Increased efficiency in office by implementing digital filing system for patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
Education
Certificate of Technical Studies - Medical Assistant
Southwest Health Career Institute
Albuquerque, NM10.2001
High School Diploma -
Bernalillo High School
Bernalillo, NM05.1996
Skills
Laboratory safety protocols
Sample preparation
Microscopy techniques
Lab result interpretation
Interpersonal and written communication
Lab equipment maintenance
Safety compliance
Specimen processing
Chemical handling
Hazardous materials handling
Hazardous waste management
Medical terminology
Medical laboratory procedures
Supply maintenance
Specimen collection
Specimen preparation
Reagent preparation
Cell culture
Laboratory instrumentation
Laboratory safety
Sample collection techniques
Laboratory equipment management
Clinical lab settings
Laboratory documentation
Sample accessioning
Critical thinking proficiency
Attention to detail
Laboratory techniques
Positive attitude
Quality control procedures
Laboratory testing
Documentation and reporting
Analytical thinking
Team collaboration
Work Planning and Prioritization
Safety protocols
Specimen handling
Sample logging
Documentation management
Chemical reagent preparation
Equipment setup
Infection control
Document processing
Certification
Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Laboratory Technician
TriCore Reference Laboratory
05.2011 - Current
Medical Assistant
University Of New Mexico Health Sciences Center
10.2001 - 05.2011
Certificate of Technical Studies - Medical Assistant
Southwest Health Career Institute
High School Diploma -
Bernalillo High School