Olivia Etheridge
Westerville,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Accounting Administrative Assistant
Stenger And Company
11.2022 - Current
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
LEAD MEDICAL PRACTICE REPRESENTATIVE
Mount Carmel Neurosurgery
12.2020 - 11.2022
- Streamlined office processes, resulting in improved efficiency and reduced wait times for patients.
- Implemented patient follow-up systems, ensuring timely communication and high levels of satisfaction.
- Maintained accurate records on all patients, guaranteeing privacy compliance and facilitating seamless care transitions between providers.
- Assisted in organizing and producing documents for EEO charges, wage claims, disability accommodations, workers compensation and related regulatory inquiries.
CUSTOMER SERVICE ASSOCIATE
Westerville Public Library
10.2014 - 01.2021
- Managed multiple phone lines and facilitated over 20 plus calls a day with patrons, vendors, and staff.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Provided support at various service desks in multiple departments.
- Coordinated employee training for all new recruits and offered continuous guidance and mentorship on duties and best practices.
Education
Completed coursework towards Associate in Arts (A.A.) Human Resources -
COLUMBUS STATE COMMUNITY COLLEGE
Westerville, OHHigh School Diploma -
WESTERVILLE SOUTH HIGH SCHOOL
Westerville, OH06.2008
Skills
- Project Management
- Spreadsheet Tracking
- Master Calender Management
- Documentation Preparation and Reporting
- Office Management
- Microsoft Office Proficiency
- Effective Communication
- Problem Resolution
References
- Tricia Wilson, Office Manager, Stenger and Company , (614)-890-2727 Tricia@stengerandcompany.com- Current Manager
- Ashley Hibbler, Outreach Manager, Westerville Public Library, (614) 882-7277 AshleyH@westervillelibrary.org- Previous Manager
Timeline
Accounting Administrative Assistant
Stenger And Company
11.2022 - Current
LEAD MEDICAL PRACTICE REPRESENTATIVE
Mount Carmel Neurosurgery
12.2020 - 11.2022
CUSTOMER SERVICE ASSOCIATE
Westerville Public Library
10.2014 - 01.2021
High School Diploma -
WESTERVILLE SOUTH HIGH SCHOOL
Completed coursework towards Associate in Arts (A.A.) Human Resources -
COLUMBUS STATE COMMUNITY COLLEGE
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