Olivia Ewing
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
6
6
years of professional experience
Work History
Caterer
Bambistro
08.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
Manager
The Juice Pod
04.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Cook Food and make presentable for customers.
- Answer phone calls, and take orders.
- Use of POS system
- Take track of inventory.
Waitress/Bartender Shift Manager
Cedar Craft And Kitchen
10.2017 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Representative
B-Tan
10.2020 - 04.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
MBA - Business Administration
Widener University
Chester, PA08.2024
Bachelor of Arts - Psychology
Widener University
Chester, PA05.2023
Skills
- Banquet Coordination
- Vendor Management
- Contract Negotiations
- Event Management
- Kitchen Management
- Revenue Generation
- Inventory Monitoring
- Food Preparation
- Ordering and Invoicing
- Quality Control
- Problem-Solving Skills
- Staff Development
- Personable and Friendly
Timeline
Caterer
Bambistro
08.2022 - Current
Manager
The Juice Pod
04.2021 - Current
Sales Representative
B-Tan
10.2020 - 04.2021
Waitress/Bartender Shift Manager
Cedar Craft And Kitchen
10.2017 - 10.2022
MBA - Business Administration
Widener University
Bachelor of Arts - Psychology
Widener University
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