Olivia Falardeau
Powell,OH
Summary
Dynamic professional with a strong background in executive and administrative support, excelling in managing complex schedules, coordinating meetings, and handling sensitive information. Demonstrates exceptional communication, organizational, and problem-solving skills that drive seamless office operations. Committed to fostering team collaboration and achieving results while adapting swiftly to evolving needs and priorities. Known for dependability and resourcefulness, consistently delivering high-quality outcomes that enhance organizational efficiency.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
Stenger and Company CPA's
11.2022 - Current
- Serve as first point of contact creating a positive and professional client experience.
- Collect, review, and organize financial documents and client information for accurate tax preparation.
- Coordinate daily calendars and meeting logistics to ensure smooth operations.
- Execute comprehensive reviews and updates of databases to ensure accuracy and compliance with company standards.
- Produce and enhanced official communications and documents, ensuring clarity and professionalism in executive representation.
- Conduct outbound and inbound calls to prospective clients to schedule consolations with CPA's.
- Qualify leads by gathering preliminary business information and assessing clients needs.
Lead Medical Practice Representative
Mount Carmel Neurosurgery
12.2020 - 11.2022
- Directed front-office activities to ensure efficient appointment scheduling, accurate payment processing, and thorough insurance management.
- Optimized administrative processes to improve patient satisfaction and operational effectiveness.
- Maintained patient records with precision and confidentiality to ensure compliance with HIPAA regulations.
- Engaged with physicians and clinical teams to optimize communication processes and enrich overall patient experience.
- Managed patient interactions to ensure a seamless experience and prompt resolution of concerns.
- Facilitated patient scheduling and managed appointment confirmations, contributing to increased clinic productivity.
Customer Service Associate
Westerville Public Library
10.2014 - 01.2021
- Supported patrons by delivering exceptional customer service and helping them access and utilize library resources.
- Oversaw circulation desk operations, ensuring precise management of checkouts and returns of library materials.
- Resolved patron concerns effectively to promote user satisfaction and strengthen community engagement.
- Coordinated interdepartmental support and streamlined front-desk operations to ensure efficient visitor management.
- Facilitated onboarding and development of new employees to enhance teamwork and service excellence.
Education
Associate of Arts (A.A.) - Human Resources
Columbus State Community College
WestervilleHigh School Diploma -
Westerville South High School
Westerville, OH01-2008
Skills
- Executive & Administrative Support
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Data & Records Management
- Scheduling & Calendar Coordination
- Document Preparation & Reporting
- Customer Service & Communication
- Workflow Optimization
- Problem Solving & Process Improvement
- Data inputting
- Invoice processing
- Accounting software proficiency
Timeline
Administrative Coordinator
Stenger and Company CPA's
11.2022 - Current
Lead Medical Practice Representative
Mount Carmel Neurosurgery
12.2020 - 11.2022
Customer Service Associate
Westerville Public Library
10.2014 - 01.2021
Associate of Arts (A.A.) - Human Resources
Columbus State Community College
High School Diploma -
Westerville South High School