Olivia Fisher
Cheyenne,WY
Summary
Dynamic and results-oriented professional with a proven track record at Blue Federal Credit Union, mastering complaint resolution and enhancing customer service. Excelled in mentoring roles and skillfully balanced high-volume tasks, achieving positive feedback. Expert in problem-solving and verbal communication, I drive customer loyalty and team development, showcasing exceptional adaptability and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Contact Center Agent
Blue Federal Credit Union
Cheyenne, WY
09.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Demonstrated exceptional multitasking abilities by navigating multiple systems simultaneously during calls to provide accurate information to customers quickly.
- Adapted communication style according to individual customer needs, ensuring comprehension of complex information while maintaining empathy throughout each interaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Manager in Training
Hibbetts Sports
Cheyenne, WY
11.2022 - 06.2023
- Served as a mentor and resource for staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
The Home Depot Inc
Cheyenne, WY
01.2022 - 01.2023
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
East High School
Cheyenne, WY05.2023
Skills
- Problem-solving skills
- Gathering information
- Complaint resolution
- Call Center Customer Service
- Product Upselling
- Verbal and written communication
Timeline
Contact Center Agent
Blue Federal Credit Union
09.2023 - Current
Manager in Training
Hibbetts Sports
11.2022 - 06.2023
Cashier
The Home Depot Inc
01.2022 - 01.2023
High School Diploma -
East High School