Olivia Flanagan
Fredericksburg,VA
Summary
Motivated professional with expertise in communication, business leadership, and customer service. Skilled in managing schedules, verifying insurance, and supporting organizational development. Experienced in onboarding, administrative tasks, enhancing client engagement through strategic communication and marketing.
Overview
5
5
years of professional experience
Work History
Scheduling Concierge
Mary Washington Healthcare
08.2022 - Current
- Optimized scheduling and patient flow, minimizing wait times and maximizing resource utilization exceeding productivity goals by 15%
- Verified insurance for Medicare, Medicaid, and commercial payers, ensuring compliance (30 per day)
- Secured financial clearance and maintained accurate documentation for regulatory compliance (25 per day)
- Communicated operational activities and implemented process improvements
- Coordinated patient communication on referrals, pre-authorizations, and benefits (30 per day)
Sales Associate
Monkee’s of Fredericksburg
06.2020 - 08.2022
- Provided exceptional customer service and managed inquiries
- Handled cash transactions and balanced financial records
- Processed merchandise orders and maintained inventory
- Promoted new merchandise on social media weekly, boosting sales
- Resolved customer grievances, ensuring satisfaction
Organizational Development Analyst
Axela Group
10.2021 - 06.2022
- Identified RFPs and expanded business opportunities through lead generation
- Developed proposals and statements of understanding for client alignment
- Tailored training programs using personality assessments
- Created newsletters and social media content for client engagement
- Supported business development with documentation and deliverables
Intern
Fredericksburg Main Street
08.2020 - 05.2021
- Sorted and organized files, spreadsheets, and reports.
- Organized donor contribution presentations
- Revised grant applications for event funding
Intern
Invisible Girl Project
06.2020 - 08.2020
- Created onboarding plan for new hire introductions
- Developed crisis communication packet for organizational use during difficulties
Intern
Vann York Auto Group
02.2020 - 05.2020
- Revised onboarding packet and created new hire packet
- Screened resumes and applicants for HR Director
- Assisted in coordinating and administering interviews
- Provided administrative support for HR Department
Education
M.A. - Communication and Business Leadership
High Point University
High Point, NC05.2021
B.A. - Human Relations
High Point University
High Point, NC05.2020
Skills
- Customer Service and Communication
- Problem Solving and Conflict Resolution
- Proficient in Microsoft Office Suite/Outlook
- Documentation and Operational Efficiency
- Strong Verbal/Written Communication Skills
- Onboarding and Training
- Administrative Support
- Strong Work Ethic
- Accurate Record Keeping
Timeline
Scheduling Concierge
Mary Washington Healthcare
08.2022 - Current
Organizational Development Analyst
Axela Group
10.2021 - 06.2022
Intern
Fredericksburg Main Street
08.2020 - 05.2021
Intern
Invisible Girl Project
06.2020 - 08.2020
Sales Associate
Monkee’s of Fredericksburg
06.2020 - 08.2022
Intern
Vann York Auto Group
02.2020 - 05.2020
M.A. - Communication and Business Leadership
High Point University
B.A. - Human Relations
High Point University
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