OLIVIA FLANAGAN
Fredericksburg,VA
Summary
Motivated professional with expertise in communication, business leadership, and customer service. Skilled in managing schedules, verifying insurance, and supporting organizational development. Experienced in onboarding, administrative tasks, and enhancing client engagement through strategic communication and marketing.
Overview
5
5
years of professional experience
Work History
Scheduling Concierge
Mary Washington Healthcare
Fredericksburg , VA
2022.08 - Current
- Efficiently schedule procedures in line with departmental protocols and physician orders, resulting in minimal patient wait times and optimized scheduling
- Successfully verify insurance for Medicare, Medicaid, and commercial payers, ensuring compliance and correct coordination of benefits
- Collect and utilize clinical information to secure financial clearance and maintain smooth account handling
- Facilitate peer-to-peer reviews between physicians and insurance companies, achieving smooth communication and timely resolution of issues
- Maintain thorough documentation to meet state, federal, and regulatory requirements, adhering to all compliance standards
- Regularly communicate operational activities, issues, and audit findings to leadership, recommending and implementing process improvements for enhanced efficiency
- Effectively communicate with patients regarding referral status, pre-authorization, network benefits, and patient waivers, ensuring they are well-informed and comfortable with their care process.
Sales Associate
Monkee's of Fredericksburg
Fredericksburg , VA
2020.06 - 2022.08
- Greeted customers, addressed inquiries, and provided excellent customer service
- Handled cash register operations, managed transactions, and balanced daily financial records
- Processed merchandise orders and maintained organized inventory
- Promoted new merchandise on social media, boosting customer interaction and sales
- Managed customer grievances by providing effective solutions, ensuring high levels of customer satisfaction.
Organizational Development Analyst
The Axela Group
Richmond , VA
2021.10 - 2022.06
- Identified viable requests for proposals (RFPs) through lead generation sites, client base and increasing business opportunities
- Developed comprehensive proposals, information documents, and statements of understanding for prospective clients, ensuring clarity and alignment with client needs
- Administered personality assessments to tailor training content, enhancing program effectiveness
- Created newsletters and social media posts to maintain client engagement and promote services
- Supported business development sessions with documentation and deliverables
- Provided administrative support, ensuring seamless project execution and service delivery.
Intern
Fredericksburg Main Street
Fredericksburg , VA
2020.08 - 2021.05
- Revised grant applications for event funding
- Organized donor contribution presentations to increase funding
- Utilized Excel to create a budget management system for grant applications
- Provided administrative assistance, including ordering supplies and completing tasks.
Intern
Invisible Girl Project
Raleigh , NC
2020.06 - 2020.08
- Created an onboarding plan for seamless new hire introductions
- Developed a crisis communication packet for organizational use during difficulties.
Intern
Vann York Auto Group
High Point , NC
2020.02 - 2020.05
- Revised onboarding packet and created a new hire presentation
- Screened resumes and applications for HR Director
- Assisted in coordinating and administering interviews
- Provided administrative support for HR Department.
Intern
Advanced Home Care
High Point , NC
2019.09 - 2019.12
- Supported Talent Support and Engagement Managers with administrative and technical tasks
- Evaluated employee relations concerns and contributed solutions
- Shadowed HRIS implementation, payroll processes, and diversity training.
Education
M.A. - Communication and Business Leadership
High Point University
High Point, NC05.2021
B.A. - Human Relations
High Point University
High Point, NC05.2020
Skills
- Expert in Customer Service
- Highly capable in Learning and Development
- Adept in New Hire Training
- Knowledgeable in Onboarding
- Familiar with Marketing
- Proficient in Microsoft Office Suite/Outlook
- Strong Verbal/Written Communication Skills
- Skilled in Time Management
- Administrative Support
- Strong Work Ethic
Timeline
Scheduling Concierge
Mary Washington Healthcare
2022.08 - Current
Organizational Development Analyst
The Axela Group
2021.10 - 2022.06
Intern
Fredericksburg Main Street
2020.08 - 2021.05
Sales Associate
Monkee's of Fredericksburg
2020.06 - 2022.08
Intern
Invisible Girl Project
2020.06 - 2020.08
Intern
Vann York Auto Group
2020.02 - 2020.05
Intern
Advanced Home Care
2019.09 - 2019.12
M.A. - Communication and Business Leadership
High Point University
B.A. - Human Relations
High Point University
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