Olivia Flanagan
Fredericksburg,VA
Summary
Results-driven professional focused on delivering exceptional support for patient and client needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Scheduling Concierge
Mary Washington Healthcare
08.2022 - Current
- Optimize scheduling and patient flow processes, reducing wait times and enhancing resource utilization, leading to a 15% increase in productivity
- Verify insurance coverage for Medicare, Medicaid, and commercial payers, ensuring compliance with a daily verification rate of 80 accounts
- Secure financial clearance and maintain accurate documentation for regulatory compliance and audit purposes
- Manage patient communications related to referrals, pre-authorizations, and benefits, averaging 50-60 interactions daily
- Coordinate with healthcare providers across multiple departments to ensure accurate scheduling and streamlined workflows, handling an average of 75 appointments daily
Sales Associate
Monkee's of Fredericksburg
06.2020 - 08.2022
- Provided exceptional customer service by addressing inquiries and resolving grievances, achieving a 95% customer satisfaction rate
- Promoted new merchandise weekly on social media platforms, increasing sales by 15% and boosting online engagement by 20%
- Processed over 200 merchandise orders monthly and maintained an organized inventory system
- Handled an average of 20-40 cash transactions daily, maintaining accuracy in financial record balancing
Organizational Development Analyst
The Axela Group
10.2021 - 06.2022
- Identified viable requests for proposals (RFPs) and expanded business opportunities through lead generation sites
- Developed comprehensive proposals, information documents, and statements of understanding for prospective clients
- Administered personality assessments to tailor training content for 40-50 consumers weekly
- Created newsletters and social media posts to maintain client engagement and promote services
- Provided administrative support, ensuring seamless project execution and service delivery
Education
M.A. - Communication and Business Leadership
High Point University
High Point, NC05.2021
B.A. - Human Relations; Minor in Psychology
High Point University
High Point, NC05.2020
Skills
- Excellent Customer Service Skills
- Problem-Solving and Conflict Resolution
- Administrative Support/Project Management Skills
- Adaptable and Organized
- Proficient in Microsoft Office Suite/Outlook
- Strong Verbal/Written Communication Skills
Internship
- Fredericksburg Main Street (August 2020 - May 2021)
- Invisible Girl Project (June - August 2020)
- Vann York Auto Group (February - May 2020)
- Advanced Home Care (September - December 2019)
Timeline
Scheduling Concierge
Mary Washington Healthcare
08.2022 - Current
Organizational Development Analyst
The Axela Group
10.2021 - 06.2022
Sales Associate
Monkee's of Fredericksburg
06.2020 - 08.2022
M.A. - Communication and Business Leadership
High Point University
B.A. - Human Relations; Minor in Psychology
High Point University
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