Olivia Fleming
Washington,DC
Summary
Seeking a challenging position in an environment where I can effectively leverage my skills and education. Eager to demonstrate leadership abilities as a valuable team member in a dynamic work setting dedicated to driving business growth through exceptional value and service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist/Host
The Hamilton Restaurant
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Front Desk Agent
Courtyard by Marriott
08.2022 - 10.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Receptionist
Wagtime LLC
03.2020
- Greeted dogs and their owners when they arrive at the facility and indulge in banter with them and confer with owners to determine their dogs' grooming and feeding requirements and update their charts
- Admitted new dog or returning dogs into the daycare programing system (kennel connect) by acquiring information such as breed, weight and special habits
- Handled clients reservations
- Resolved customers issues and answered questions
- Worked cashier handling cash, credit & debit card transactions
- Sold over 500 packages.
Dog Daycare Attendant
Wagtime LLC
06.2015 - 10.2015
- Trained to admit new dogs into the daycare program by acquiring information such as breed, weight and special habits
- Provided one-on-one care to dogs by ensuring their comfort and safety at all times
- Walked dogs on designated routes and assist them in taking part in therapeutic or regular exercises
- Managed medication or first aid from owner instructions or in cases of emergency or accidents
- Fed over 100 dogs daily based on their individual diet plan
- Ensured proper cleaning and sanitization of all areas, including play mats and houses
- Trained new employees
- Promoted to front desk.
Education
High School Diploma -
Caesar Chavez High School
Washington, DCTechnical or Occupation Certificate - Hospatality
Goodwill Program
Washington, DC09.2024
Skills
- Customer service (4 years)
- Receptionist (4 years)
- Organizational Skills
- Time management
- Training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Certification
- Certified Front Desk Representative, 06/01/22, Present, Attesting to successful completion of the knowledge and experience requirements, reflecting a commitment to maintaining the highest standards of competence as a hospitality professional.
- Certified Guest Service Professional: Golden Opportunities, 06/01/22, Present, Attesting to successful completion of the knowledge and experience requirements, reflecting a commitment to maintaining the highest standards of competence as a hospitality professional.
Assessments
Work style: Conscientiousness - Highly Proficient, 09/01/21, Tendency to be well-organized, rule-abiding, and hard-working, Highly Proficient
Timeline
Receptionist/Host
The Hamilton Restaurant
10.2023 - Current
Front Desk Agent
Courtyard by Marriott
08.2022 - 10.2023
Front Desk Receptionist
Wagtime LLC
03.2020
Dog Daycare Attendant
Wagtime LLC
06.2015 - 10.2015
High School Diploma -
Caesar Chavez High School
Technical or Occupation Certificate - Hospatality
Goodwill Program
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