Olivia Flores
Harlingen,TX
Summary
Compassionate caregiver offers 7 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Organized with foundation in records management. Experienced in billing and collection procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Care Provider
Amazing Grace Homecare
01.2024 - Current
- Performed wound care duties diligently, reducing risk of infection and accelerating the healing process.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Coordinated meal planning efforts based on dietary restrictions or preferences, ensuring proper nutrition intake for all assigned clients.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Medical Assistant Technician
Infinity Drug And Alcohol Screening
10.2022 - Current
- Prepared lab specimens for diagnostic evaluation.
- Performs duties to include drug screen testing collections, oral swabbing, and breath alcohol tests, DNA swabbing, and takes vital signs intake in accordance with established policies, procedures, and regulations.
- Ensures chain of custody form is completed correctly,
- Perform routine office duties. Greet and help customers, receive/open mail, answer phone as needed.
- Responds to emails from clients and/or Scheduling Manager, coordinates with clients, updates employee lists, run random, email to clients, finalizes collection all collection details in advance & prepares all necessary paperwork. Prepares specimens to ship to lab at the end of each day.
Home Care Provider
Harlingen Acute Care
01.2019 - 10.2023
- Provided transportation and appointments management.
- Assisted patients with self-administered medications
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
Cashier
Stripes
08.2011 - 05.2012
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Medical Assistance - Medical
Southern Careers Institute
Harlingen03.2022
GED -
Texas State Technical College - Harlingen
Harlingen, TX09.2018
Skills
- CPR/AED
- Collections processing
- Communication
- Team Work
- Active Listening
- Personal Care Aide
- Basic Housekeeping
- Medical appointment coordination
- Medical supply inventory
- HIPAA Compliance
- Certified Medical Assistant
Certification
- CMA - Certified Medical Assistant
Timeline
Home Health Care Provider
Amazing Grace Homecare
01.2024 - Current
Medical Assistant Technician
Infinity Drug And Alcohol Screening
10.2022 - Current
Home Care Provider
Harlingen Acute Care
01.2019 - 10.2023
Cashier
Stripes
08.2011 - 05.2012
Medical Assistance - Medical
Southern Careers Institute
GED -
Texas State Technical College - Harlingen
- CMA - Certified Medical Assistant
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