Olivia Flores
Rowland Heights,CA
Summary
Accomplished Office/Human Resources Manager at Chick-fil-A, adept in recruitment and legal compliance, with a proven track record in organizational development and payroll administration. Enhanced employee relations through effective training development, leading to significant improvements in team efficiency. I am looking for a new position where I can use my skills and experience, as well as, build off of it and grow in my career.
Overview
7
7
years of professional experience
Work History
Office/Human Resources Manager
Chick-fil-A
Orange, CA
05.2024 - Current
- Review job applications and select qualified applicants for interviews.
- Conduct the first round interviews to screen potential team members.
- Coordinate onboarding process for new hires and conduct their orientation to ensure preparedness
- Manage off-boarding process for departing team members
- Monitor team member attendance and punctuality on a daily basis and address any issues promptly.
- Develop and manage work schedules for team members, taking into account peak times, business needs, and leadership development.
- Ensure all team member certifications are current and compliant with relevant regulations.
- File employee injury claims with workers’ compensation carrier in a timely and accurate manner.
- Process biweekly payroll, ensuring legal compliance, sick pay, and mileage reimbursements are completed.
- Complete a Digital Fee Calculation Report on a monthly basis organizing and compressing all business expenses.
- Created a master Human Resources Systems Binder which has all the details to run a successful HR department.
Administrative Assistant
Pacific Justice Institute
Garden Grove, CA
09.2022 - 05.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated all meetings, speaking engagements, and media appearances for Founder and President.
- Coordinated all travel arrangements for Founder and President, including hotels, flights, cars, etc.
- Managed the Human Resource Department as the main manager.
- Managed all recruitment, interviews, and onboarding of employees.
- Trained multiple new hires in the operations team of the organization.
- Led and organized the annual fundraiser, which grew in revenue by $50,000 in comparison to previous years.
- Managed the planning and execution of Advisory Board Meetings across the country.
Regional Administrative Director
Freedom International Christian Training Center
Whittier, CA
01.2018 - 08.2023
- Developed and implemented administrative policies, procedures and systems to support organizational objectives.
- Completed and maintained weekly attendance reports for 500+ students on a weekly basis.
- Coordinated and executed graduation ceremonies on a quarterly basis.
- Led a team of 30+ people to ensure all classrooms were running smoothly.
- Met expectations and provided metrics given by the school's Regional Director.
- Assisted School Director with various projects/assignments outside of assigned responsibilities.
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
Brea, CA
09.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Homeschool Teacher
Private Practice
Rowland Heights, CA
01.2020 - 09.2021
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
- Developed and implemented a comprehensive homeschool curriculum for students of all ages.
Education
Associates in Science for Transfer - Business Administration And Management
Fullerton College
Fullerton, CA06-2025
Associates Degree - Biblical Studies
International School of Ministry
Whittier, CA08-2021
High School Diploma -
John A. Rowland High School
Rowland Heights, CA06-2020
Skills
- Recruitment
- Legal Compliance
- Organizational Development
- Payroll Administration
- Employee Relations
- Training development
References
References available upon request.
Timeline
Office/Human Resources Manager
Chick-fil-A
05.2024 - Current
Administrative Assistant
Pacific Justice Institute
09.2022 - 05.2024
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
09.2021 - 09.2022
Homeschool Teacher
Private Practice
01.2020 - 09.2021
Regional Administrative Director
Freedom International Christian Training Center
01.2018 - 08.2023
Associates in Science for Transfer - Business Administration And Management
Fullerton College
Associates Degree - Biblical Studies
International School of Ministry
High School Diploma -
John A. Rowland High School
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