Olivia Flores-Jimenez
Daly City,CA
Summary
15+ years of business experience in a variety of industries. Over 5 years of experience in the hotel industry working in the Sales Department (3 and 1/2 years) and Front Desk (2 years). Over a year of experience as an HR Assistant with knowledge of office administration and common human resources operations. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. In-depth understanding of customer service, data entry and file management. Expert with word processing, database management.
Overview
30
30
years of professional experience
Work History
Skincare Consultant
Rodan & Fields
02.2015 - Current
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Increased client retention through consistent follow-up and communication regarding their skincare needs.
- Developed individualized skincare regimens for clients, resulting in improved skin health and appearance.
- Conducted thorough skin assessments to accurately identify client concerns and recommend appropriate treatments.
- Organized and conducted skincare workshops for clients, increasing brand awareness and loyalty.
Career Break (Work From Home)
Self Employed
10.2001 - 09.2015
- Work from home part-time as a staging professional to accommodate need for flexible schedule to raise children and care for elderly parents. Volunteer at school/church community.
Human Resources Coordinator
Resources Connection LLP
02.2000 - 10.2001
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Resolved problems related to timesheets, benefits and payroll.
- Update and maintain HR database.
Sales Assistant/Systems Analyst
Hyatt Regency San Francisco Airport
06.1997 - 06.2000
- Provide Administrative support to Sales Managers fielding inquiries and preparing sales contracts/correspondence.
- Supported sales staff with administrative tasks such as scheduling appointments, updating client records, maintaining files, and office equipment maintenance.
- Gathered and prepared sales reports in preparation for sales meetings as systems analyst for Director of Sales.
- Participated in ongoing training to stay updated on current hotel industry trends.
- Assisted with client inquiries in making informed decisions by offering details about hotel services and amenities.
District Administrative Assistant
Century Theatres, Peninsula District Office
03.1995 - 12.1997
- Supported District Manager responsible for 11 theatre operations,
- Streamlined office procedures by implementing efficient administrative systems and processes.
- Enhanced district-wide communication by coordinating meetings, conferences, and events for Managers.
- Maintained accurate records of budget expenditures, ensuring financial transparency and accountability within the district.
- Improved workflow efficiency with expert management of scheduling, appointments, and calendar updates for district manager.
Assistant Account Coordinator, Entert. Division
Evansgroup
01.1994 - 12.1995
- Assisted Account Managers responsible for movie ad placement for studio clients.
- Prepared co-op advertising agreements and updated billing for theatre exhibitors and studios.
- Proofread daily ads and coordinated work flow between account and studio executives.
- Assisted Publicity Department with movie screenings and promotions.
Education
Bachelor of Science - Marketing And Hotel Management
San Francisco State University
San Francisco, CA05.1993
Skills
- Professional Communication
- Time management
- Computer Literacy
- Client education
- Customer service
- Product knowledge
- Client Relationship Building
- Team Player
- Administrative Skills
- Human Resources Administration
- Employee Onboarding
- Office Administration
Timeline
Skincare Consultant
Rodan & Fields
02.2015 - Current
Career Break (Work From Home)
Self Employed
10.2001 - 09.2015
Human Resources Coordinator
Resources Connection LLP
02.2000 - 10.2001
Sales Assistant/Systems Analyst
Hyatt Regency San Francisco Airport
06.1997 - 06.2000
District Administrative Assistant
Century Theatres, Peninsula District Office
03.1995 - 12.1997
Assistant Account Coordinator, Entert. Division
Evansgroup
01.1994 - 12.1995
Bachelor of Science - Marketing And Hotel Management
San Francisco State University
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