Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Forshage

Pflugerville

Summary

Dynamic professional with extensive experience in event coordination and guest service at Spare Time Texas. Proven ability to enhance employee retention through effective training and development. Skilled in banquet coordination and stress tolerance, consistently delivering exceptional service and fostering positive client relationships. Committed to creating memorable experiences in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Lead Catering Server

Shakers Catering
06.2024 - Current
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
  • Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
  • Handled food and beverage orders for up to 1000 guests, delivering prompt and friendly service.
  • Assessed meal preparation to check creation of special orders and cooking procedures.

Training and Development Supervisor

Spare Time Texas
01.2024 - Current
  • Increased employee retention rates through effective training seminars.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to both upper management and new hires.
  • Trained new hires to assimilate into the workforce and get up to speed on procedures with successful onboarding processes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

Server

Spare Time Texas
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Event Coordinator

Spare Time Texas
10.2022 - 01.2024
  • Coordinated schedules and timelines for events.
  • Resolved third-party billing, computer system and customer service issues.
  • Produced concept plans for high-profile corporate meetings and events.
  • Provided outstanding customer service by addressing inquiries promptly.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Education

High School Diploma -

Pflugerville High School
Pflugerville

Skills

  • Stress tolerance
  • Employee training and development
  • Guest service
  • Cleaning and sanitizing
  • Strong communication skills
  • Upselling techniques
  • Employee retention
  • Menu memorization
  • Food Handlers & TABC certification
  • Sales
  • POS systems
  • Training facilitation
  • Safe food handling
  • Banquet coordination

Timeline

Lead Catering Server

Shakers Catering
06.2024 - Current

Training and Development Supervisor

Spare Time Texas
01.2024 - Current

Server

Spare Time Texas
06.2023 - Current

Event Coordinator

Spare Time Texas
10.2022 - 01.2024

High School Diploma -

Pflugerville High School

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