Olivia FRANCAVILLA
Fanwood,NJ
Summary
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Offering detail oriented and decisive nature in handling challenges of fast-paced environments.
Overview
13
13
years of professional experience
Work History
Conference Center Coordinator
SL Green Realty Corp.
New York, NY
01.2022 - 12.2023
- Managed and coordinated a team of 2 Receptionists and 3 Executive Kitchen staff to effectively run and maintain the Executive Conference Center for our C-level Executives. Provided guidance and support to improve team productivity and communication by 30%.
- Collaboratively implemented and organized helpdesk ticketing system to be used throughout the entire HQ office to streamline operational efficiency and pinpoint cost saving opportunities.
- Drafted and designed SOP (standard operating procedure) handbooks in InDesign to be used across multiple departments and for new hire onboarding. Resulting in 25% reduction in training time and 50% improved training efficacy.
- Coordinated and managed projects and company events, including researching and gathering information, resulting in successful completion of projects and execution of events within deadlines and budgets.
Receptionist
SL Green Realty Corp.
New York, NY
04.2018 - 12.2021
- Monitored main phone line and inbox to appropriately screen and direct external communication to proper channels, facilitating clear communication between clients, employees and management.
- Maintained conference center calendar for our C-level executives working closely with their Assistants to ensure all meetings could run in tandem with no conflicting overlap. Scheduled over 100 meetings per month, ensuring all ran on time with proper tech support (zoom, dial ins etc.), distributed and edited all appropriate meeting materials and arranged any necessary catering or Executive Kitchen services.
- Provided support to all C-level Executive Assistants in various administrative duties. Assisted with special projects and events contributing to the success of various company initiatives and events. (i.e. Board of Directors meetings & Annual Investor Conference).
- Led the implementation of a new conference room booking system for all conference rooms available at our HQ, resulting in room optimization, booking efficiency and accuracy.
- Tracked visitor metrics in excel to be used for year-end reporting and new year budget proposals.
- Managed and updated vendor contact lists, resulting in a 15% increase in efficiency and accuracy of communication.
Server
Ferraro's Restaurant
Westfield, NJ
06.2013 - 04.2018
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Directed the training and evaluation of 5 new employees to establish proficiency in point of sale system, up-selling opportunities, restaurant procedures and positive customer interactions.
- Appointed to review and wordsmith daily specials to increase customer appeal and increase sales.
Lead Spa Coordinator
Lifetime Athletic Club
Berkeley Heights, NJ
05.2012 - 05.2013
- Managed daily appointments for 12 employees and over 50 clients. Refined turnaround time calculations to improve schedule management and developed communication template to expedite turnaround time.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Generated and reviewed end of day sales reports
Member Services Coordinator
Lifetime Athletic Club
Berkeley Heights, NJ
09.2011 - 05.2012
- Assisted with design and coordination of club events ranging from 50-100 participants.
- Arranged catering, event setup and marketed them via email and social media.
- Created visible and stimulating event signage that enhanced interest and increased participation for club events.
- Responded to client inquiries, both in person and telephone, to maintain retention and heighten interest for prospective clients.
Administrative Assistant Intern
HCT Group
Bridgewater, NJ
05.2011 - 08.2011
- Provided administrative support to the executive team in a timely manner.
- Created spreadsheets in Excel for record-keeping and reporting.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education
Bachelor of Science - Marketing
Rutgers, The State University of New Jersey
Newark, NJ05-2017
Skills
- Microsoft Office Suite
- Adobe InDesign
- Time Management & Organization
- Scheduling & Calendar Management
- Meeting & Event Planning
- Project Management
- Vendor & Client Relations
- Adaptability
Timeline
Conference Center Coordinator
SL Green Realty Corp.
01.2022 - 12.2023
Receptionist
SL Green Realty Corp.
04.2018 - 12.2021
Server
Ferraro's Restaurant
06.2013 - 04.2018
Lead Spa Coordinator
Lifetime Athletic Club
05.2012 - 05.2013
Member Services Coordinator
Lifetime Athletic Club
09.2011 - 05.2012
Administrative Assistant Intern
HCT Group
05.2011 - 08.2011
Bachelor of Science - Marketing
Rutgers, The State University of New Jersey
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