Patricia Newsome
Greensboro,NC
Summary
Highly motivated and dedicated professional with a wide-ranging education in Health Information Technology, chart organization, and HIPAA regulations. Demonstrating leadership skills through coordinating, communicating, and aligning business strategies with specific organizational needs. As well as, the ability to provide solutions while contributing to the efficiency of daily operations with strong customer service and communication skills. Adept at sorting messages, connecting calls, and updating the system. Excellent customer relations and data entry skills along with the expertise to manage additional phone lines.
Overview
12
12
years of professional experience
Work History
Switchboard Operator
Alliance Urology Specialist
Greensboro , NC
08.2022 - Current
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
- Assisted in managing on-call schedules for various departments within the organization.
- Verified caller identification before transferring calls or releasing confidential information.
- Transcribed message details to promptly relay to appropriate recipients.
- Completed connections between callers, departments and professionals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Administrative Assistant
Richard P. Cohen, MDPC
05.2013 - 12.2021
- Responsible for training and overseeing new hires
- Using multi-purpose phone system to answer/transfer high volume calls and record messages
- Verify patient demographic and coverage information at time of check-In
- Schedule all In-Patient and Out-patient appointments
- Collect and log payments for current and past services, record all transactions and prepare daily bank deposits
- Maintain knowledge of ICD-10 /CPT codes updates and policies, utilize patient charts for billing process and verified insurance under high demand
- Preparing charts for insurance authorizations, properly coding diagnosis and procedures, submitting all appropriate clinical information, adding modifiers and insuring all patient information is correct
- Fax, scan, email all essential information to specialist on behalf of the patients
- Review and submit claims to insurance company
- Assist patient with billing issues and concerns.
Acceptance Agent
Brooklyn Public Library, Passport Services
05.2013 - 09.2014
- Review and process passport applications this includes: Verifying forms, documents, identification and other required information
- Accepting payment associated with State Department and processing fees
- Answer questions associated with the passport application process (in person and via the telephone)
- Greet & assist patrons upon entering passport office.
Internship, Medical Records Department
State University of New York at Long Island College Hospital
10.2012 - 11.2012
- Located medical records and patient data using IDX and Eagle systems
- Purged inactive records following the guidelines for chart retention
- Retrieved, filed, stored, and maintained medical records of all clinical patients
- Responsibility for pulling, and delivering medical records to various clinics as requested.
Education
Associate Degree: Health Services Information Technology -
Plaza College, School of Allied Health
12.2012
Skills
- Medical Terminology
- Word Processing
- Chart Organization
- Knowledge of ICD-9 and ICD-10 Coding
- CPT Coding
- Reimbursement Methodologies
- Excellent verbal communication skills
- Call Routing
- Clerical Support
- Researching customer issues
- Multi-Line Phone Systems
- Switchboard operations
State
NC
Zip
27405
Honorsandawards
- Member, Alpha Sigma Lambda Honor Society
- Member, Sigma Kappa Delta Honor Society
City
Greensboro
Street
4003 Edison Park Road
Timeline
Switchboard Operator
Alliance Urology Specialist
08.2022 - Current
Administrative Assistant
Richard P. Cohen, MDPC
05.2013 - 12.2021
Acceptance Agent
Brooklyn Public Library, Passport Services
05.2013 - 09.2014
Internship, Medical Records Department
State University of New York at Long Island College Hospital
10.2012 - 11.2012
Associate Degree: Health Services Information Technology -
Plaza College, School of Allied Health
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