Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
AAM (Army achievment medal)
Interests
AAM (Army achievment medal)
Timeline
Generic

Olivia Freeland

San Antonio

Summary

From a young age, I’ve dedicated my life to caring for both people and animals, developing a deep sense of empathy and compassion. Right out of high school, I joined the U.S. Army, where I trained as a veterinary technician and gained invaluable experience providing medical care for animals while also serving as a clinic receptionist. My time in the military taught me discipline, adaptability, and the importance of teamwork in high-pressure situations.

Prior to my military service, I worked as a kennel technician during high school, where I honed my skills in animal care, organization, and customer service. These experiences have shaped me into a hardworking, dependable professional who thrives in collaborative environments. I am currently pursuing my associate’s degree to further my knowledge and continue working toward my goal of advancing in the field of animal care and wildlife conservation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Army
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Animal Care Specialist

Army
02.2023 - Current
  • Monitored animal health and behavior, reporting any concerns to supervisors.
  • Collaborated with team members to ensure safe and welcoming environment for animals and visitors.
  • Engaged with visitors to share information about animals and proper care practices.
  • Organized and participated in community outreach events to promote animal welfare.
  • Trained new staff members on proper handling techniques and safety protocols, reducing instances of injury to both staff and animals.
  • Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
  • Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
  • Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
  • Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Administered medications to animals in treatment and documented changes in condition.
  • Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
  • Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
  • Performed dental cleanings using ultrasonic scaler.
  • Administered vaccinations to variety of animal species.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Obtained patient history from owners and performed physical examinations.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Collected and prepared specimens for laboratory testing.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Educated clients on nutrition, preventive health and other animal care.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Restrained animals to protect veterinarians from potential harm.
  • Provided support during dental procedures through proper equipment handling and maintenance of oral hygiene standards in patients.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.

Enlisted Soldier

Army
08.2022 - Current
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Upheld [Branch] dress and appearance regulations for professional appearance.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Kennel Technician

Puppies N Love & Animal Kingdom
01.2020 - 11.2021
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.

Education

High School Diploma -

Mesa High School
Mesa, AZ
05-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Multi-line telephone operation
  • Document management
  • Calendar management
  • Professional demeanor
  • Strategic planning
  • Front desk operations
  • Phone etiquette
  • Positive and professional
  • Professional and polished presentation
  • Customer service
  • Attention to detail
  • Punctual and reliable
  • Conflict resolution
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Dependable and responsible
  • Critical thinking
  • Animal socialization
  • Compassion and empathy
  • Vaccination protocols
  • Veterinary care
  • Animal handling
  • Animal restraint
  • Animal care
  • Physical fitness
  • Patient monitoring
  • Surgical assistance
  • Physical examinations
  • Team communication
  • Reception duties
  • Veterinary medicine
  • Laboratory procedures
  • Preventive care
  • Vaccine administration
  • Euthanasia procedures
  • Post operative care
  • Client education
  • IV medication administration
  • Animal examination
  • Anesthesia monitoring
  • Oral and topical medication administration
  • Inhalant anesthesia
  • Intravenous injection
  • Ear sample collection
  • Lab operations
  • Medication labeling
  • Medical history collection
  • Instrument pack sterilization
  • Dental procedures
  • Fluorescein stain test
  • Administering first aid
  • Skin scraping
  • Patient bathing
  • Vital signs
  • General anesthesia monitoring
  • Nail trimming
  • Medication dispensing
  • Medication administration
  • Vaccinations
  • Suture removal
  • Thoracic and abdominal radiograph
  • Surgical scrubbing procedures
  • Heartworm diagnostic testing
  • Canine and feline intubation
  • Anal sac expression
  • Surgical preparation
  • Feline towel restraint
  • IV placement
  • Verbal and written communication
  • Sanitation protocols
  • Patience and resilience
  • Animal handling expertise
  • Care monitoring

Accomplishments

Army Achievement Medal (AAM): Awarded for exceptional care of Military Working Dogs (MWDs) on an active range, ensuring their safety and readiness under demanding conditions.
TDY Clinic Operations (Fort Knox and Millington Clinics): Traveled to Fort Knox and Millington clinics during Temporary Duty (TDY) assignments to independently manage clinic operations, schedule appointments, assist veterinarians with back-to-back clients, and provide critical support to ensure seamless operations.
Head Liaison for MWD Management: Coordinated and oversaw the care and management of Military Working Dogs, ensuring proper documentation and high-quality medical attention to meet mission requirements.
Head Liaison for Bite Reports: Managed and streamlined the reporting and documentation process for animal bite cases, ensuring accurate communication between all parties and compliance with protocols.
Soldier of the Month: Won the prestigious Soldier of the Month board competition, demonstrating exceptional leadership, professionalism, and dedication.
Athletics Officer (JROTC): Held the position of Athletics Officer in high school for JROTC, initiating the development of leadership potential and excelling in team coordination.
Commander of KHAS Club (JROTC): Commanded the Kitty Hawk Air Society (KHAS) club in high school, further strengthening organizational and leadership skills.
Completed Basic Combat Training: Achieved this rigorous milestone, showcasing physical endurance, mental toughness, and the ability to adapt under challenging conditions.
Graduated Animal Care Specialist (AIT): Successfully completed the highly intensive and competitive 3-month Advanced Individual Training program, mastering veterinary care skills and earning the title of Animal Care Specialist.

Certification

  • CPR/AED Certification
  • Arizona Driver's License
  • AIT Certification (advanced individual training)

AAM (Army achievment medal)

Awarded for exceptional care and dedication in the management of Military Working Dogs (MWDs) during a high-stakes active range operation. Demonstrated outstanding professionalism, attention to detail, and technical skill in providing medical support to ensure the health and readiness of MWDs under demanding conditions. This achievement highlights the ability to remain calm under pressure, prioritize mission-critical tasks, and deliver exceptional results in a dynamic and challenging environment.

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Food Tourism
  • Adventure Travel
  • Road Trips
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Engaging in food photography and sharing culinary creations on social media
  • I enjoy cooking for friends and family gatherings
  • Learning new cooking techniques and expanding my culinary skills
  • Growing herbs, vegetables, or fruits in home gardens
  • Baking
  • Food Photography
  • I like trying new recipes and food trends
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Gym Workouts
  • Passionate about balancing physical health with mental and emotional wellness
  • Enjoys exploring various genres and gaining knowledge through literature
  • Passionate about organizing and coordinating events, showcasing strong attention to detail and creativity
  • Finds joy in crafting and building, appreciating the artistry and precision of the craft
  • Enthusiastic about learning about different cultures, particularly their cuisines and traditions
  • Music
  • Crafting and DIY Projects
  • Creative Writing

AAM (Army achievment medal)

Awarded for exceptional care and dedication in the management of Military Working Dogs (MWDs) during a high-stakes active range operation. Demonstrated outstanding professionalism, attention to detail, and technical skill in providing medical support to ensure the health and readiness of MWDs under demanding conditions. This achievement highlights the ability to remain calm under pressure, prioritize mission-critical tasks, and deliver exceptional results in a dynamic and challenging environment.

Timeline

Receptionist

Army
08.2023 - Current

Animal Care Specialist

Army
02.2023 - Current

Enlisted Soldier

Army
08.2022 - Current

Kennel Technician

Puppies N Love & Animal Kingdom
01.2020 - 11.2021
  • CPR/AED Certification
  • Arizona Driver's License
  • AIT Certification (advanced individual training)

High School Diploma -

Mesa High School
Olivia Freeland