Olivia Frey
Edina,MN
Summary
Dedicated professional eager to build and maintain long lasting relationships with customers and clients. Knowledgeable and dedicated customer service professional with extensive experience in the insurance, education and health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Teachers On Call
07.2022 - Current
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Completed required criminal, credit, or drug tests for new hires.
- Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
- Collaborated with different staff and management to facilitate department-specific onboarding.
Administrative Assistant
JL Sontag
02.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Paraprofessional
Global Academy
09.2021 - 02.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Laminated teaching materials to increase durability under repeated use.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Senior Workers' Compensation Claims Adjuster
CorVel
01.2021 - 06.2021
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Organized, planned and documented materials for big dollar claims.
- Maintained contact with claimants and attorneys to determine treatment status.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Workers' Compensation Claims Adjuster
Travelers Insurance
08.2017 - 01.2021
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Maintained contact with claimants and attorneys to determine treatment status.
- Synthesized data into comprehensive quarterly written reports for management.
- Collected evidence to support contested claims in court.
Education
Bachelor of Arts - Public Relations
University of Northern Iowa
Cedar Falls, IA05.2017
Skills
- Client Correspondence
- Conduct Orientations and Training
- Recruitment Management
- Promotion Coordination
- Customer Experience
- Customer Service and Assistance
- Applicant Qualification
- Onboarding New Employees
- Administrative Support
- In-Person and Telephone Interviewing
- Interpersonal Communication Skills
- Complaint Handling
Certification
- CIE - Certified Insurance Examiner - expired
Timeline
Onboarding Specialist
Teachers On Call
07.2022 - Current
Administrative Assistant
JL Sontag
02.2022 - 07.2022
Paraprofessional
Global Academy
09.2021 - 02.2022
Senior Workers' Compensation Claims Adjuster
CorVel
01.2021 - 06.2021
Workers' Compensation Claims Adjuster
Travelers Insurance
08.2017 - 01.2021
Bachelor of Arts - Public Relations
University of Northern Iowa
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