Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
Generic

Olivia Garcia

Chicago,IL

Summary

Professional Summary:

At 21 years old, I bring 4 years of dedicated customer service experience to the table. Known for my outgoing and energetic personality, I thrive on making genuine connections with others. My organizational skills and problem-solving abilities are top-notch, consistently contributing to a positive and efficient work environment.

Overview

4
4
years of professional experience

Work History

Key Holder

Ulta
07.2023 - Current
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Lead Cashier

Ulta
03.2022 - Current
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained stock to meet expected customer demand.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Sales Associate

Pandora
06.2021 - 03.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Cashier Cook

Touhy Fruity
07.2020 - 06.2021
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Safely maintained good safety protocols
  • Provided excellent customer service and experience

Education

Associate Of General Studies - Radiologic Technology

City Colleges of Chicago - Wilbur Wright College
Chicago, IL

B.S -

North Park University
Chicago, IL

High School diploma -

William Howard Taft High School
Chicago, IL
06.2021

Skills

communication, organization, leadership, customer service, cash handling

Leadership Experience


- Leading by example to inspire the team.

- Strong decision-making skills to tackle daily challenges.

- Effective communication to align the team with store goals.

- Training and developing staff for excellent customer service.

- Managing inventory and resources efficiently.

- Motivating my team each shift for a successful work day

Communication Skills

Communication Skills:

- Proficient in building strong relationships with customers and team members to foster a collaborative and service-oriented environment.

- Experienced in conflict resolution, adept at de-escalating situations and finding mutually beneficial solutions.

- Comfortable with public speaking and presenting to groups, ensuring engaging and informative delivery.

- Skilled in active listening, ensuring that clients’ and colleagues’ needs are understood and addressed effectively.

References

  • Jessica Deer, Pandora, 312-792-0092
  • Ashley Ocampo, Ulta, 773-403-4544
  • Zaliyah Gross, Ulta, 773-704-2200

Timeline

Key Holder

Ulta
07.2023 - Current

Lead Cashier

Ulta
03.2022 - Current

Sales Associate

Pandora
06.2021 - 03.2022

Cashier Cook

Touhy Fruity
07.2020 - 06.2021

Associate Of General Studies - Radiologic Technology

City Colleges of Chicago - Wilbur Wright College

B.S -

North Park University

High School diploma -

William Howard Taft High School

Similar Profiles

CREATE PROFILE
Olivia Garcia