Olivia Garcia
Gold Canyon,AZ
Summary
Proven Loan Advisor with a track record of exceeding sales targets at Bridgecrest Financial by adeptly structuring loans and fostering high client retention through exceptional customer service. Skilled in portfolio management and risk evaluation, complemented by strong teamwork and active listening abilities, ensuring top-notch financial solutions and dispute resolution.
Overview
8
8
years of professional experience
Work History
Loan Advisor
Bridgecrest Financial
7300 E Hampton Ave Ste 101, Mesa, AZ 85209
03.2019 - 04.2022
- Managed a diverse portfolio of loans while consistently meeting or exceeding sales targets set by management.
- Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Assistant Manager
Crackers & Co.
1325 N Greenfield Rd Ste 101, Mesa, AZ 85205
01.2017 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Sweetheart's Cafe
1191 E Deuce Of Clubs, Show Low, AZ 85901
08.2014 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Show Low High School
Show Low, AZ05.2016
Skills
- Loan structuring
- Risk evaluation
- Documentation Review
- Portfolio Management
- Customer Service
- Teamwork and Collaboration
- Organizational Skills
- Active Listening and Learning
- Microsoft Office
Timeline
Loan Advisor
Bridgecrest Financial
03.2019 - 04.2022
Assistant Manager
Crackers & Co.
01.2017 - 03.2019
Server
Sweetheart's Cafe
08.2014 - 01.2017
High School Diploma -
Show Low High School