Olivia Garey
Largo,FL
Summary
Safety-oriented professional knowledgeable about guest relations, equipment safety and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Jae Rae Live LLC
Clearwater, Florida
01.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Cashier
Stop And Shop
Englewood, NJ
01.2022 - 12.2023
- Dealt with various issues that arose in a fast-paced environment.
- Performed all transactions at the register accurately including taking orders, applying discounts, giving customers a total, handling cash and counting back correct change.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Server
Capital Grille
Paramus, NJ
01.2019 - 12.2022
- Provided guests with information about menu items, made suggestions and took orders.
- Responded quickly to customer concerns and escalated major issues to management.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Complied with health and sanitation practices and procedures.
Server and Host
Hard Rock Cafe
Tampa, FL
07.2016 - 12.2019
- Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating and thanking guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Answered questions and recommended specials, wine and desserts to increase profits.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Coordinated service for food runners and other kitchen staff.
Education
High School Diploma -
Freedom High School
Tampa, FL06.2016
Skills
- Organizational skills
- Work ethic
- Leadership
- Team building
- Relationship building
- Time management
- Customer service
- Friendly, positive attitude
- Critical thinking
Timeline
Administrative Assistant
Jae Rae Live LLC
01.2023 - Current
Cashier
Stop And Shop
01.2022 - 12.2023
Server
Capital Grille
01.2019 - 12.2022
Server and Host
Hard Rock Cafe
07.2016 - 12.2019
High School Diploma -
Freedom High School
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