Olivia Gatto
Lake in the Hills,IL
Summary
Hard-working employee with customer service, multitasking, and time management abilities. Strong work ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Village Leader
Timber-lee
East Troy, WI
05.2024 - 08.2024
- Identified training needs for staff members and developed appropriate programs.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Monitored workflow processes and identified areas of improvement.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
Lab Monitor
McHenry County College
Crystal Lake, IL
08.2023 - 05.2024
- Conducted routine maintenance on lab equipment to ensure optimal operation.
- Performed general laboratory duties, such as cleaning and organizing lab materials.
- Install new software applications and updates as needed.
- Help configure settings for optimal performance on all machines in the lab.
- Maintain an inventory of supplies such as printer paper, ink cartridges. required for the lab operations.
Associate/Cashier
Home Goods Warehouse
Algonquin, IL
08.2023 - 05.2024
- Operated cash register for cash, check, and credit card transactions with excellent
accuracy levels. - Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered and redirected customer and management calls.
Cabin Leader
Timber-lee
East Troy, WI
05.2023 - 08.2023
- Supervised, helped and encouraged campers throughout day.
- Developed positive and productive relationships with each camper.
- Planned and managed activities to enhance physical, spiritual, and social skils.
- Handled parent inquiries and suggestions courteously and professionally.
Cashier/Associate
TJ Maxx Distribution Center
Crystal Lake, IL
09.2022 - 05.2023
- Engaged customers in friendly, professional way to determine their needs.
- Answered phone calls to provide store, products and services information.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Developed relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
Ranch Hand
Timber-lee
East Troy, WI
06.2022 - 08.2022
- Operated ranch equipment for animal care and transportation
- Monitored animal health and informed ranch manager of issues.
- Maintained equipment with preventive maintenance and repairs.
- Cared for livestock and monitored health and living spaces.
- Cleaned stalls, pens and equipment.
Crew Leader
Chick-fil-A
Crystal Lake And Algonquin, IL
09.2020 - 05.2022
- Established and maintained professional relationships with employees.
- Delegated daily tasks to team members to maximize productivity.
- Monitored tasks to meet company standards.
- Inspected cleanliness and safety of job sites after every shift.
- Gained independent working skills and mentored less experienced team members.
Education
High School Diploma -
Huntley High School
13719 Harmony Rd, Huntley, IL05.2022
Associate of Science -
McHenry County College
Crystal Lake, ILSkills
- Microbiology
- Proper aseptic technique
- Solution preparation
- Data recording
- Culture handling
- Various lab machinery handling
- Measuring, weighing, etc
- Call Response and Transfer
- Customer Relations
- Payment Processing
- Problem-Solving
- Complaint Resolution
- Cash Register Operations
- Customer Assistance
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Village Leader
Timber-lee
05.2024 - 08.2024
Lab Monitor
McHenry County College
08.2023 - 05.2024
Associate/Cashier
Home Goods Warehouse
08.2023 - 05.2024
Cabin Leader
Timber-lee
05.2023 - 08.2023
Cashier/Associate
TJ Maxx Distribution Center
09.2022 - 05.2023
Ranch Hand
Timber-lee
06.2022 - 08.2022
Crew Leader
Chick-fil-A
09.2020 - 05.2022
High School Diploma -
Huntley High School
Associate of Science -
McHenry County College
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