Olivia Georges
Customer Service Representative
Taylor,MI
Summary
I am extremely efficient in tasks and always a quick learner. I can persevere around any complicated task and find a solution. I am very open-minded to changes and diverse work settings. I am always asking myself, "What more can I do?" when it comes to tasks at work. I enjoy socializing and building personal relationships with every person I interact with. What I can offer to your company is loyalty, dedication, new ideas, and efficiency. I thrive in close-knit work environments and value all my coworkers and their efforts toward the job at hand. It is important to me that tasks are completed before they are due and they are done correctly the first time. I take pride in being able to do that with almost every task I face. I am well educated on Microsoft applications and can learn any new computer system quickly. I have 2 years of customer service experience and have thrived in every position I was welcomed into.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Beauty Sales Advisor
Sally Beauty
Taylor, MI
12.2021 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
American Eagle
Taylor, MI
06.2021 - 12.2021
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Warehouse Shipper
Kirk's Autmotive
Detroit, MI
06.2018 - 03.2021
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI 08.2021 - Current
Skills
Organization
undefinedTimeline
Beauty Sales Advisor
Sally Beauty
12.2021 - Current
Bachelor of Science - Psychology
Eastern Michigan University
08.2021 - Current
Sales Associate
American Eagle
06.2021 - 12.2021
Warehouse Shipper
Kirk's Autmotive
06.2018 - 03.2021
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