Olivia Gephart
Millersburg,IN
Summary
Hard-working mother and veteran spouse with 6+ years of work experience. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Recognized by my peers for my focused approach, I am committed to leveraging my skills to drive your company's success and achieve its objectives.
Overview
9
9
years of professional experience
Work History
RBT Training Coordinator
Lighthouse Autism Center
Goshen, Indiana
03.2025 - Current
- Substitutes for 1:1 therapists & trainer as needed.
- All responsibilities for therapists and ABA trainer apply to training coordinator.
- Completes & maintains Registered Behavior Technician credentialing.
- Assists with therapist breaks during therapy, snacks, lunches.
- Assists with walkie calls and overall on the floor support.
- Assists with staff training specific to client individual treatment plans, behavior plans, & RBT task list.
- Assists with completing weekly treatment integrity checks of each therapist within team.
- Monitors & tracks therapist feedback accurately.
- Manages therapist during support staff shifts & trains therapists to lead group skills.
- Lead groups skills, as needed.
- Assists therapists in completing paperwork & data, as needed.
- Assists with all tasks associated with central reach.
- New Hire coordination.
- Coordinate first-day tours.
- Collect, scan, and administer new hire documents (e.g. I-9).
- Coordinate LMS trainings vs shadowing RBT trainer for client observations.
- Assists with Central Reach account set up.
- Assists with creating BACB account, application, exam.
- Monitors ongoing RBT logs.
- Completes mock RBT competency exams.
- Levels.
- Assists with RBT level progression.
- Attends & maintains all outside training certifications (CPI, CPR, First Aid, RBT, etc.).
- Attends & implements feedback from weekly supervision with Clinical Director.
- Substitutes for Clinical Administrator as needed.
- Document administration.
- Review eDPNs.
- Scan BCBA logs.
Registered Behavior Therapist
Lighthouse Autism Center
Goshen, Indiana
05.2024 - 03.2025
- Providing direct 1:1 therapy session.
- Implementing all skill acquisition programs & maintenance programs.
- Collecting accurate data.
- Implementing all behavior protocols & FBA/BIPs as provided.
- Complete insurance forms daily.
- Complete daily cleaning checklist.
- Attend & implement feedback from weekly supervision with Program Managers.
- Contacts Program Manager when appropriate with pertinent information for each client.
- Follows all mandated reporter standards.
Waitress/Hostess
Chinese Buffet
Ligonier, Indiana
09.2021 - 09.2022
- Prepare drinks, buffet, and dining area prior to opening.
- Clean register, buffet, and dining area at closing time to ensure it is ready for the next day.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Organized take-out orders efficiently according to customer requests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Team Member
Pizza Hut
Ligonier, Indiana
05.2016 - 03.2021
- Morning Prep- prepare everything that the night shift needs.
- Prepare menu items to their correct quality.
- Dough Prep- prepare the dough for the next day.
- Back-up driver- deliver whenever there is not a delivery driver available.
- Cashier and answering the phone.
- Providing the best customer service one can offer.
Seasonal Sales Representative
Cutco/Vector
Oklahoma City, Oklahoma
11.2020 - 01.2021
- Book Appointments
- Show customers demos
- Place Customer Orders
Retail Banker
Lake City Bank
Ligonier, Indiana
09.2019 - 04.2020
- Open Bank- Retrieve the money for my station and help organize the bank for opening.
- On the front line- withdrawal or deposit money for customers. Pay bills for account holders, ect.
- Answer calls- Answer the telephone with the best customer service and help as best as I could.
Education
Registered Behavior Therapist Certification -
BACB
06.2024
Customer Service Certification -
Medcerts Online
10.2020
High school diploma -
West Noble High School
Ligonier, Indiana06.2019
Skills
- Rapid learner
- Customer service
- Communication over the phone
- Computer/technology knowledge
- Team work
- Positive attitude
- Willingness to Learn
- Easily coachable
- Very Organized and attentive
- Leadership experience
- Problem Solving abilities
- Communication (Verbal and Written)
- Adaptability
- Time Management
- Hospitality
- Child Care
- Food Production
- Data collection
- Behavior intervention
- Staff training
- Therapy documentation
- Central Reach
- Client progress monitoring
- Behavior analysis
- Feedback implementation
- Behavior reduction strategies
Timeline
RBT Training Coordinator
Lighthouse Autism Center
03.2025 - Current
Registered Behavior Therapist
Lighthouse Autism Center
05.2024 - 03.2025
Waitress/Hostess
Chinese Buffet
09.2021 - 09.2022
Seasonal Sales Representative
Cutco/Vector
11.2020 - 01.2021
Retail Banker
Lake City Bank
09.2019 - 04.2020
Team Member
Pizza Hut
05.2016 - 03.2021
Registered Behavior Therapist Certification -
BACB
Customer Service Certification -
Medcerts Online
High school diploma -
West Noble High School