Overview
Work History
Education
Skills
Certification
Timeline
Generic

OLIVIA GESUALDI

Brooklyn,NY

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technician & Salon Receptionist

Glow 2 Go NYC
10.2023 - Current
  • Managed daily scheduling and coordination across a wide clientele and technician network.
  • Achieved a high level of client satisfaction by providing personalized spray tanning, teeth whitening, and laser hair removal services and addressing individual needs.
  • Created promotional materials and engaging social media content to attract new clients and showcase available services.
  • Implemented upselling strategies for company's products and services, contributing to an increase in overall average transaction value.

Front of House Manager

The Irish Repertory Theatre
10.2022 - Current
  • Facilitated the ingress/egress of 200+ patrons a night across multiple performance spaces
  • Generated daily incident, protocol, and performance reports related to any Front of House business to be reviewed by entire team
  • Conducted daily staff check-ins to keep team informed of updates, address concerns, and promote open communication channels.
  • Acted as the main point of contact for patron inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with all guests.
  • Oversaw concessions operations, managing sales processes and ensuring accurate financial reporting.


Server

The Meatball Shop
09.2022 - 01.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Server/Host

Legal Sea Foods
05.2019 - 03.2020
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Supported other servers, running food and refilling beverages to meet team goals
  • Monitored restaurant activity to determine seating and dining flow.

Education

BFA In Vocal Performance -

Carnegie Mellon University
05.2022

Skills

  • Excellent Interpersonal & Communication Skills
  • Conflict and Complaint Resolution
  • Upselling expertise
  • Scheduling Clients & Staff
  • Creative
  • Adaptable and Flexible

Certification

  • TIPS Certified
  • Bartending License from RI Bartending School
  • FDNY F03 Certificate of Fitness
  • FDNY S95 Certificate of Fitness
  • Spray Tanning, Teeth Whitening, and Laser Hair Removal Certifications

Timeline

Technician & Salon Receptionist

Glow 2 Go NYC
10.2023 - Current

Front of House Manager

The Irish Repertory Theatre
10.2022 - Current

Server

The Meatball Shop
09.2022 - 01.2023

Server/Host

Legal Sea Foods
05.2019 - 03.2020

BFA In Vocal Performance -

Carnegie Mellon University

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OLIVIA GESUALDI