Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Olivia Ghurab

Dearborn Heights,MI

Summary

Dynamic and adaptable professional with over eight years of diverse experience in human resources and customer service roles. Known as a "jack of all trades," I excel in fast-paced environments and thrive on my ability to think quickly and problem-solve effectively. With three years of HR experience, I have developed strong interpersonal skills and a deep understanding of team dynamics. My background as a waitress for over five years has honed my customer service abilities and enhanced my communication skills. Currently pursuing a nursing degree, I am committed to leveraging my multifaceted skill set and passion for helping others to build a successful career in healthcare.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Goldkine Cannabis, Cityfarms, LLC
Warren, MI
07.2021 - Current
  • Onboarded new employees with training and new hire documentation.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 80 employees.
  • Accurately prepared Vensure payroll and tracking data using Timeco and Connect Teams tracking system.
  • Reduced process lags by accurately managing confidential records for staff members.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Writing policies that comply with local/state ordinance.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates through Indeed, Vensure Tracking and Ziprecrutier.
  • Evaluated training program success and presented strategic improvement recommendations to upper management for propagation and all moving departments.
  • Implemented performance review and motivational strategies to elevate HR results.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions.
  • Created and implemented Connect Teams, a compliance systems and auditing process through automation that features scheduling, timekeeping, forms, onboarding, courses, tests, Etc.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Matched purchase orders with invoices and recorded necessary information as well as calling and collecting payment from customers.

Propagation Manager

Goldkine Cannabis, Cityfarm, LLC
Warren, MI
10.2020 - 07.2021
  • Technical leadership and guidance to team members to ensure daily work, productivity, and quality goals are met.
  • Ensure effective and appropriate communication with team members to increase team unity and operative flow.
  • Bring any and all safety, security, and plant health concerns forward to proper management.
  • Training Propagation team, to effectively maintain good health of mother plants, clones, and vegetation production.
  • Responsible for prioritization, completion, and documentation of all tasks performed.
  • Must maintain supervision to ensure all work is being done correctly and efficiently with our SOPs.
  • Responsible for all plant movement, logging, and reporting METRC plant tag movement in accordance with the compliance department.
  • Facilitating the work of the Propagation team, by providing answers to questions, as well as providing them with the tools and resources they need to perform their tasks.
  • Maintain thorough, consistent, and professional communication with other Production sub-departments as necessary to achieve company tasks.
  • Supporting the organizing and securing of all METRC tags.
  • Creating package METRC tags.
  • METRC Harvest
  • Creating Maps for Flower rooms / Future flower rooms and all of Propagation.
  • Clear understanding of workflow throughout the cultivation areas.
  • Cleaning and maintaining all areas, equipment, and material throughout the cultivation.
  • Monitor and report any noticeable environmental or plant health concerns.
  • Contribute to instructed cleaning, sanitizing, and organization in the work area.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Waitress Supervisor

Sals Pizza & Cafe
Dearborn, MI
03.2017 - 11.2020
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Created daily shift schedules for waitstaff according to business needs.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.

Education

High School Diploma -

Henry Ford College
Dearborn, MI

Skills

  • Payroll Management
  • Payroll Processing
  • Employee Handbook Development
  • Health and Safety Programs
  • Accident Investigation
  • Conflict Resolution
  • Compensation and Benefits Administration
  • Performance Management Systems
  • Confidential Document Control
  • Recruiting and Interviewing
  • Hiring and Firing
  • Onboarding, Training and Development
  • Human Resources Operations
  • Employee Feedback and Recognition
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Problem Solving
  • Relationship Building
  • Propagation
  • PPE Compliance
  • Google Workspace
  • Teambuilding
  • Self-Motivated
  • Multitasking Abilities
  • Organization and Time Management
  • Planning and Coordination
  • Excellent Communication
  • Flexible and Adaptable

Certification

  • CPR/AED

References

References available upon request.

Timeline

Human Resources Manager

Goldkine Cannabis, Cityfarms, LLC
07.2021 - Current

Propagation Manager

Goldkine Cannabis, Cityfarm, LLC
10.2020 - 07.2021

Waitress Supervisor

Sals Pizza & Cafe
03.2017 - 11.2020

High School Diploma -

Henry Ford College

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Olivia Ghurab