Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Giovanoni

Fort Wayne,IN

Summary

Devoted Hilton Hotel General Manager with a passion to provide hospitality to everyone person possible. Guest satisfaction is my number one priority along with caring for my employees.

Overview

15
15
years of professional experience

Work History

Hotel General Manager

Hilton Hotels Corporation
09.2021 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

HR Manager

Hilton Hotels Corporation
11.2017 - 09.2021
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Motivated employees through special events, incentive programs, and constructive feedback.

Human Resources Assistant

Hilton Hotels Corporation
09.2014 - 11.2017
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Front Desk Manager

Hilton Hotels Corporation
12.2012 - 09.2014
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Front Desk Receptionist

Hilton Hotels Corporation
12.2010 - 12.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Merchandise Pickup Associate

Kroger Co, Inc
06.2008 - 12.2010
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Science - Hospitality And Tourism Management

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
05.2010

Skills

  • Reading Comprehension
  • Travel Coordination
  • Administrative Support
  • Telephone Etiquette
  • Customer Service
  • Solution Creativity

Languages

English
Native or Bilingual

Timeline

Hotel General Manager

Hilton Hotels Corporation
09.2021 - Current

HR Manager

Hilton Hotels Corporation
11.2017 - 09.2021

Human Resources Assistant

Hilton Hotels Corporation
09.2014 - 11.2017

Front Desk Manager

Hilton Hotels Corporation
12.2012 - 09.2014

Front Desk Receptionist

Hilton Hotels Corporation
12.2010 - 12.2012

Merchandise Pickup Associate

Kroger Co, Inc
06.2008 - 12.2010

Bachelor of Science - Hospitality And Tourism Management

Indiana University - Purdue University Fort Wayne

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Olivia Giovanoni