Olivia Goligowski
Norman,OK
Summary
Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Bartender
Parties and Events
Amarillo, TX
01.2022 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Trained new bartenders on drink preparation and upselling techniques.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Assistant General Manager
Panera Bread
Amarillo, TX
07.2023 - 12.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Evaluated current processes within the store environment to identify areas of improvement.
- Prepared weekly schedules for staff members based on their availability.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Education
Associate of Arts - Culinary Arts
Tascosa High School
Amarillo, TX05-2010
Skills
- Outstanding Customer Service
- Creative Mixology
- Engaging Personality
- Responsible Alcohol Service
- Health Codes Compliance
Certification
- ServSafe Certified
- OK ABLE Certified
Timeline
Assistant General Manager
Panera Bread
07.2023 - 12.2023
Bartender
Parties and Events
01.2022 - Current
Associate of Arts - Culinary Arts
Tascosa High School
- ServSafe Certified
- OK ABLE Certified
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