Olivia Gomez
Arlington
Summary
Proven leader with a track record of enhancing tenant relations and occupancy rates at CAF Management.
Skilled in Microsoft Suites and fluent in Spanish, adept at resolving conflicts and implementing efficient property management strategies.
Excels in interpersonal communication, significantly improving customer satisfaction and team collaboration.
Overview
11
11
years of professional experience
Work History
Assistant Manager
CAF Management
2024.01 - Current
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Posted policies and rules in common areas for tenant review.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Administrative Assistant
Arlington Independent School District
2022.05 - 2024.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered phones, took messages and transferred calls.
- Performed bookkeeping and accounting tasks for school.
- Maintained timesheets and absences for school.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
Apartment Leasing Agent
Dayrise Residential/ Temp Service
2023.06 - 2023.09
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
Apartment Leasing Agent
Texas Apartment Services
2020.05 - 2022.08
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
Compliance Clerk
Arlington Independent School District
2020.03 - 2022.05
- Increased student enrollment by assisting parents/guardians
- Maintain accurate data entry through Microsoft Suites
- Compliance Coding
- Heavy phone and email correspondence
- Provide on-campus support
- Respond to inquiries using research/investigative skills
- Deliver excellent customer service to all who encounter the department
- Assist and implements large registration and training events
Assistant Classroom Teacher
Arlington Independent School District
2014.01 - 2020.03
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Helped students explore concepts with engaging, learning-focused activities.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Assisted teacher when creating and developing lesson plans to meet students' academic needs.
Education
Associate of Applied Science -
Dallas Community College
Skills
- Advanced in Microsoft Suites
- Excellent People Skills & Interpersonal Skills
- Fluent in Spanish
Timeline
Assistant Manager
CAF Management
2024.01 - Current
Apartment Leasing Agent
Dayrise Residential/ Temp Service
2023.06 - 2023.09
Administrative Assistant
Arlington Independent School District
2022.05 - 2024.01
Apartment Leasing Agent
Texas Apartment Services
2020.05 - 2022.08
Compliance Clerk
Arlington Independent School District
2020.03 - 2022.05
Assistant Classroom Teacher
Arlington Independent School District
2014.01 - 2020.03
Associate of Applied Science -
Dallas Community College
Similar Profiles
Shannon KirkpatrickShannon Kirkpatrick
Leasing Consultant at CAF ManagementLeasing Consultant at CAF Management
Kayce MoellerKayce Moeller
Property Manager at CAF ManagementProperty Manager at CAF Management
Avery FowlerAvery Fowler
Assistant Manager at CAF ManagementAssistant Manager at CAF Management