OLIVIA GOMEZ
SAN DIEGO,CA
Summary
Versatile director with a strong focus on promoting missions and increasing the effectiveness of key programs. Passionate about managing and overseeing the implementation of daily operations within a company. Known for making quick and firm decisions, while possessing excellent communication and organizational skills. Recognized for successful collaboration with management in developing work plans, financials, and strategies. Seeking a long-term position to continue learning and growing professionally.
Overview
24
24
years of professional experience
Work History
Program Director
American Health Services, Llc & El Dorado Community Service Centers
10.2023 - 08.2024
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Meet with County representatives for billing and compliance.
- Meet with Compliance and COO weekly to go over KPI and company metrics.
- Conduct Daily and weekly audits to ensure notes are inputted in time for billing and compliance.
- Met with patients about concerns, and complaints.
- Lead outreach with case managers in efforts to obtain new cliental.
- Conducted periodic compliance audits and reviews to identify areas of improvement in multiple departments i.e, Nursing , clinical, front desk.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Attended facility outreach and fundraisers.
- De-escalated patients and non patients. Ensured facility safety.
Executive Director
Flyland Recovery Center / Radar Recovery Center
03.2023 - 10.2023
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Supervise Clinical Director, DON, Operations manager
- Collaborate with Admissions Director on incoming admits.
- Work with Alumni, IT, Corporate, and all other departments to ensure facility is running properly.
- Meet with QI for weekly metric and Director minutes.
- Followed up with any complaints , grievances.
- Daily Audits of charts i.e, Clinical baseline assessments , Master tx plan, Intakes, Hospital transfers, case management etc
- Lead weekly meetings for All staff, Nursing staff, and Clinical staff.
- Worked closely with clinical team to assess patients needs, progress in tx, and discharge to next LOC.
- Block AMA / ACA
- Manage facility budget.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Established and maintained strong relationships with other statewide recovery, detox and co-occurring facilities.
- Met patient service standards and expectations consistently by effectively communicating and actively listening.
Director of Operations
UCSD Surgical Center
08.2020 - 03.2023
- Boosted staff morale by offering constructive feedback and specific direction
- Created and implemented organizational policies and procedures
- Oversaw Nursing, Intake, Bookkeeping, Accounting, Front desk, Aestheticians
- Ordered all office supplies and kept check on inventory levels
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
- Trained interns and newly hired team members on office procedures and computer system
- Developed policies and procedures for effective practice management
- Consulted with healthcare professionals on business decisions
- Developed close working relationships with front office and back office staff
- Assisted with regulatory issues such as compliance
- Enrolled providers and Medicaid, Medicare and private insurance plans
- Verified Benefits, Scheduled appointments , obtained Prior Auth, and all front desk responsibilities
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
- Utilized promotions, print and digital marketing to attract new clients
- Oversaw upkeep of entire facility and notified maintenance for service repairs
- Responded to customer inquiries or complaints
- Covered all back office when needed
- To include but not limited to: Blood Draws, rooming patients, calling in medications.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
Operations Manager
San Diego Family Care
10.2019 - 08.2020
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures and supervising 55 employees
- Verified patients insurance information
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
- Bridge the gap between front and back office while building company morale
- Partnered with CMO, COO and QA/QI to deliver services that support company objectives and consistent with corporate values
- Prepared working papers , reports and supporting documents for audit findings.
Behavioral Health Facility Director
Niznik Behavioral Health
10.2018 - 03.2019
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Organized the day-to-day management and operation of the Facility through departmentalization, delegation and alignment of responsibilities to meet the facility's patient care and business objectives
- Lead development of continuum of care to include comprehensive outpatient services and community based programs
- Responsible for complete PHP, IOP, and OP program to include four offsite housing locations and facility
- Oversaw Cobb County DUI program that included over 100 participants
- Managed and supervised both programs while implementing policies and procedures to standardize delivery of care
- Recruited and managed Physicians, Nurses, Therapist's and support staff
- Responsible for all Program contracts , and vendors
- Reviewed staff documentation daily to ensure all notes, vitals, treatment plans are completed within proper timeframe.
Office Manager - Behavioral Health Facility Director
Niznik Behavioral Health
10.2017 - 03.2019
- Oversaw and managed an amazing team of 70 plus Doctors, Nurses, Therapist and support staff
- Maintained and operated multiple facilities for all levels of care: DETOX, RES (RTC), PHP, IOP, OP
- Maintained facility repairs, contracts, and invoices
- Successfully obtained 3 Joint commission accreditations
- HR onboarding for California and Georgia
- Processed payroll, ADP time and attendance
- Created start up facilities; Licensing , Credentialing, staffing, and set up of actual sites
- Understanding of diverse cultures and gender specific issues and ability to incorporate the needs of gender and culturally diverse groups into practice setting
- Ensures compliance with regulatory standards and community standards of care
- Oversee patients' progress in treatment for all levels of care
- Performed client intake procedures according to internal standards for all new admissions
- Partnered with all department heads including Utilization review, IT, Admissions, Outreach and all other corporate entities
- Actively assisted in " AMA blocking" to ensure patient receives proper treatment.
Office Manager /Medical Assistant
Sheridan Gardens Detox
10.2015 - 10.2017
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Communicated clearly and effectively with patients to verify information, determine drug usage and record medical history
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Built relationships with physicians to create steady referral pipeline
- Addressed and remedied all patient or team member issues.
Medical Assistant
Bay Recovery
04.2007 - 05.2009
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Maintained detailed records of test results by entering data and patient information into computer
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Worked back and front office for all levels of substance abuse care
- Oriented and trained new staff on proper procedures and policies
- Called and faxed pharmacies to submit prescriptions and refills.
General Manager
University Pawn Brokers
07.2000 - 03.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reviewed weekly sales circulars and monitored price changes
- Educated customers on promotions to enhance sales
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Managed inventory control, cash control and store opening and closing procedures.
Consultant
California Recovery Center
03.2019 - 05.2019
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Obtained facility licenses from state of California by creating Policies and Procedures tailored to facility
- Created Program rules and regulations
- Networked with local facilities.
Consultant
Sheridan Gardens
12.2016 - 02.2017
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Provided 24/7 remote support
- Managed facility and employees while on leave.
Consultant
Present Moments Recovery
05.2017 - 07.2017
- Managed revenue models, process flows, operations support and customer engagement strategies
- Created program structure and rules
- Created facility Policies and Procedures
- Lead and oversaw all patient intakes.
Consultant
California Recovery Center
01.2019 - 05.2019
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Developed complete business plans and operational strategies for new and existing business.
Education
Medical Assisting -
Concorde Career College
03.2007
Skills
- Policy and Procedure Development
- Crisis intervention
- Client retention
- Conflict resolution
- Customer service oriented
- Strategic Planning
- Policy Implementation
- Workplace safety
- Compliance Management
- Motivational Interviewing
Timeline
Program Director
American Health Services, Llc & El Dorado Community Service Centers
10.2023 - 08.2024
Executive Director
Flyland Recovery Center / Radar Recovery Center
03.2023 - 10.2023
Director of Operations
UCSD Surgical Center
08.2020 - 03.2023
Operations Manager
San Diego Family Care
10.2019 - 08.2020
Consultant
California Recovery Center
03.2019 - 05.2019
Consultant
California Recovery Center
01.2019 - 05.2019
Behavioral Health Facility Director
Niznik Behavioral Health
10.2018 - 03.2019
Office Manager - Behavioral Health Facility Director
Niznik Behavioral Health
10.2017 - 03.2019
Consultant
Present Moments Recovery
05.2017 - 07.2017
Consultant
Sheridan Gardens
12.2016 - 02.2017
Office Manager /Medical Assistant
Sheridan Gardens Detox
10.2015 - 10.2017
Medical Assistant
Bay Recovery
04.2007 - 05.2009
General Manager
University Pawn Brokers
07.2000 - 03.2015
Medical Assisting -
Concorde Career College
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