OLIVIA GOMEZ
SAN DIEGO,CA
Summary
Experienced with strategic planning, organizational leadership, and stakeholder management. Utilizes collaborative approach to drive team performance and achieve company objectives. Track record of effectively managing resources and navigating complex challenges to deliver sustained growth.
Overview
19
19
years of professional experience
Work History
Operations Director
Rooted Life San Diego
01.2025 - 01.2026
- Directed recruitment, onboarding, and training for all LCM staff across Enhanced Care Management (ECM), Housing Transition and Navigation Services (HTNS), and Recuperative Care programs
- Hired and developed Program Managers for operations in San Diego County and Imperial Valley
- Maintained subject-matter expertise in ECM and HTNS service delivery, compliance, and documentation standards
- Performed daily audits of client charts to ensure accuracy, compliance, and Medi-Cal documentation requirements
- Trained and supervised six (6) remote employees across multiple departments
- Provided full HR operational coverage during staffing shortages, ensuring continuity of services
- Oversaw multi-site operations for ten (10) locations: eight (8) in San Diego County and two (2) in Imperial Valley
- Led vendor selection and contract coordination for food services, janitorial services, EHR systems, and operational vendors
- Conducted weekly meetings with Managed Care Plans (MCPs), including Kaiser, Molina, CHG, and ILS
- Developed, implemented, and enforced organizational policies and Standard Operating Procedures (SOPs)
- Represented the organization at PATH and County conferences across San Diego and Imperial Valley
- Increased program census by 100% within 30 days through strategic outreach and partnership development
- Currently managing licensing across all levels of care to support organizational expansion and regulatory compliance
Program Director / Independent Contractor
American Health Services, & El Dorado Community Service Center
10.2023 - 10.2024
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Meet with County representatives for billing and compliance.
- Meet with Compliance and COO weekly to go over KPI and company metrics.
- Conduct Daily and weekly audits to ensure notes are inputted in time for billing and compliance.
- Met with patients about concerns, and complaints.
- Lead outreach with case managers in efforts to obtain new cliental.
- Conducted periodic compliance audits and reviews to identify areas of improvement in multiple departments i.e, Nursing , clinical, front desk.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
Executive Director (Contract)
Flyland Recovery Center / Radar Recovery Center
03.2023 - 09.2023
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Supervise Clinical Director, DON, Operations manager
- Collaborate with Admissions Director on incoming admits.
- Work with Alumni, IT, Corporate, and all other departments to ensure facility is running properly.
- Meet with QI for weekly metric and Director minutes.
- Followed up with any complaints , grievances.
- Daily Audits of charts i.e, Clinical baseline assessments , Master tx plan, Intakes, Hospital transfers, case management etc
- Lead weekly meetings for All staff, Nursing staff, and Clincal staff.
- Worked closely with clinical team to assess patients needs, progress in tx, and discharge to next LOC.
- Block AMA / ACA
- Manage facility budget.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Established and maintained strong relationships with other statewide recovery, detox and co-occurring facilities.
- Met patient service standards and expectations consistently by effectively communicating and actively listening.
Clinic Director
North County Orthopedic Medical Group
08.2020 - 03.2023
- Boosted staff morale by offering constructive feedback and specific direction
- Created and implemented organizational policies and procedures
- Oversaw Nursing, Intake, Bookkeeping, Accounting, Front desk, Aestheticians
- Ordered all office supplies and kept check on inventory levels
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
- Trained interns and newly hired team members on office procedures and computer system
- Developed policies and procedures for effective practice management
- Consulted with healthcare professionals on business decisions
- Developed close working relationships with front office and back office staff
- Assisted with regulatory issues such as compliance
- Enrolled providers and Medicaid, Medicare and private insurance plans
- Verified Benefits, Scheduled appointments , obtained Prior Auth, and all front desk responsibilities
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
- Utilized promotions, print and digital marketing to attract new clients
- Oversaw upkeep of entire facility and notified maintenance for service repairs
- Responded to customer inquiries or complaints
- Covered all back office when needed
- To include but not limited to: Blood Draws, rooming patients, calling in medications.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
Operations Manager
San Diego Family Care
10.2019 - 08.2020
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures and supervising 55 employees
- Verified patients insurance information
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
- Bridge the gap between front and back office while building company morale
- Partnered with CMO, COO and QA/QI to deliver services that support company objectives and consistent with corporate values
- Prepared working papers , reports and supporting documents for audit findings.
Consultant
California Recovery Center
03.2019 - 05.2019
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Obtained facility licenses from state of California by creating Policies and Procedures tailored to facility
- Created Program rules and regulations
- Networked with local facilities.
Office Manager to Facility Director
Niznik Behavioral Health
10.2017 - 03.2019
- Oversaw and managed an amazing team of 70 plus Doctors, Nurses, Therapist and support staff
- Maintained and operated multiple facilities for all levels of care: DETOX, RES (RTC), PHP, IOP, OP
- Maintained facility repairs, contracts, and invoices
- Successfully obtained 3 Joint commission accreditations
- HR onboarding for California and Georgia
- Processed payroll, ADP time and attendance
- Created start up facilities; Licensing , Credentialing, staffing, and set up of actual sites
- Understanding of diverse cultures and gender specific issues and ability to incorporate the needs of gender and culturally diverse groups into practice setting
- Ensures compliance with regulatory standards and community standards of care
- Oversee patients' progress in treatment for all levels of care
- Performed client intake procedures according to internal standards for all new admissions
- Partnered with all department heads including Utilization review, IT, Admissions, Outreach and all other corporate entities
- Actively assisted in " AMA blocking" to ensure patient receives proper treatment.
Office Manager /Medical Assistant
Sheridan Gardens Detox
10.2015 - 10.2017
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Communicated clearly and effectively with patients to verify information, determine drug usage and record medical history
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Built relationships with physicians to create steady referral pipeline
- Addressed and remedied all patient or team member issues.
Consultant
Present Moments Recovery
05.2017 - 07.2017
- Managed revenue models, process flows, operations support and customer engagement strategies
- Created program structure and rules
- Created facility Policies and Procedures
- Lead and oversaw all patient intakes.
Consultant
Sheridan Gardens
12.2015 - 02.2017
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Provided 24/7 remote support
- Managed facility and employees while on leave.
Medical Assistant
Bay Recovery
04.2007 - 05.2012
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Maintained detailed records of test results by entering data and patient information into computer
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Worked back and front office for all levels of substance abuse care
- Oriented and trained new staff on proper procedures and policies
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Medical Assisting -
Concorde Career College
San Diego, CA03.2007
Skills
- Policy development
- Healthcare staff recruitment
- Multi-site start-up management
- Facility Licensing
- Title 9
- Title 22
- Team leadership
- Effective conflict resolution
- Safety compliance
- Strategic program oversight
- Effective policy execution
Timeline
Operations Director
Rooted Life San Diego
01.2025 - 01.2026
Program Director / Independent Contractor
American Health Services, & El Dorado Community Service Center
10.2023 - 10.2024
Executive Director (Contract)
Flyland Recovery Center / Radar Recovery Center
03.2023 - 09.2023
Clinic Director
North County Orthopedic Medical Group
08.2020 - 03.2023
Operations Manager
San Diego Family Care
10.2019 - 08.2020
Consultant
California Recovery Center
03.2019 - 05.2019
Office Manager to Facility Director
Niznik Behavioral Health
10.2017 - 03.2019
Consultant
Present Moments Recovery
05.2017 - 07.2017
Consultant
Sheridan Gardens
12.2015 - 02.2017
Office Manager /Medical Assistant
Sheridan Gardens Detox
10.2015 - 10.2017
Medical Assistant
Bay Recovery
04.2007 - 05.2012
Medical Assisting -
Concorde Career College
Skills
- Substance abuse experience
- Coaching and Counseling
- Executive Leadership