Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Gonzales

Houston,TX

Summary

Dynamic professional with a proven track record at Shipt Delivery Service, achieving 99% on-time delivery rates through expert route optimization and exceptional customer service. Skilled in problem-solving and communication, I excel in managing diverse client needs while maintaining high standards of accuracy and efficiency.

Overview

30
30
years of professional experience

Work History

Delivery Driver

Shipt Delivery Service
Houston, TX
04.2020 - Current
  • Shopped and delivered 15,000 orders with 5 Star ratings to residential and business locations while maintaining high accuracy and efficiency.
  • Consistently achieved 99% on-time delivery rates by optimizing routes and adjusting based on real-time traffic conditions.
  • Provide professional and courteous customer service, handling changes and resolving and issues regarding out of stock items.
  • Maintain a clean driving record, adhering to company safety guidelines.
  • Trained new drivers and teach them how to maintain 5 star service to each customer.

Real Estate Agent

Realty Right Texas
Houston, TX
11.2004 - Current
  • Managed end to end sales for clients located in the Houston Market area closing 40% for qualified buyers.
  • Provide close personal attention with each contract with tenacious follow-up with mortgage loan companies to ensure the best possible service and outcome for my clients.
  • Analyzed North Houston Area communities to provide selling clients with the best possible price for their homes.
  • Provided a marketing plan specific for each home using Microsoft Excel spreadsheet.
  • Handled a busy Real Estate office with varied level of clientele.
  • Interfaced with local loan officers and new communities to create positive relationships to benefit our clientele.
  • Negotiated real estate documents and consultant contracts.
  • Maintained and documented all confidential paperwork for clients.

Revenue Management Rep

ATT
Houston, TX
09.1999 - 10.2004
  • Provided premier customer service negotiating acceptable payment arrangements to ATT telephone customers.
  • Served as a manager's assistant to handle call escalations.
  • Developed and implemented job-aids to use automatic bill payment training 114 representatives.

Assistant Manager

Fidinam Investments
Houston, TX
05.1995 - 10.1999
  • Managed residential and commercial properties.
  • Successfully implemented a monthly marketing 91% to 94%.
  • Implemented commission based referral program.
  • Sales.
  • Collections.
  • Balanced open accounts.
  • Daily reports.
  • Marketing for the company.
  • Opening and closing office.
  • Advertisement for the company.

Education

Basics -

North Harris Community College
Houston, TX
01.1996

Skills

  • Management
  • Route optimization
  • Order accuracy
  • Customer service
  • Vehicle maintenance
  • Delivery tracking
  • Time management
  • Problem solving
  • Conflict resolution
  • Communication skills
  • Attention to detail
  • Computer
  • Report Preparation
  • Customer Service
  • Payroll
  • Scheduling
  • Orientation
  • Microsoft Word
  • Marketing & Sales
  • Training
  • Microsoft Excel
  • Office
  • Outlook

Timeline

Delivery Driver

Shipt Delivery Service
04.2020 - Current

Real Estate Agent

Realty Right Texas
11.2004 - Current

Revenue Management Rep

ATT
09.1999 - 10.2004

Assistant Manager

Fidinam Investments
05.1995 - 10.1999

Basics -

North Harris Community College

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Olivia Gonzales