Olivia Gonzales
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Floor & Decor
09.2024 - Current
- Supervised daily operations to ensure adherence to company standards and exceptional customer service delivery.
- Implemented process improvements to streamline workflows, enhance efficiency, and improve team performance.
- Resolved escalated customer issues promptly, maintaining strong relationships and boosting satisfaction levels.
- Managed daily cash handling, balanced registers, and ensured accuracy in end-of-shift sales reports.
- Assisted in onboarding and training new cashiers on operational procedures and best practices.
- Maintained up-to-date knowledge of company products and services to ensure informed and consistent customer support.
- Delivered accurate reports and insights to various departments to support operational decision-making.
- Promoted a positive and collaborative work environment through open communication and team engagement.
- Processed customer transactions efficiently using point-of-sale systems while ensuring accuracy and professionalism.
COOKIE SELLER
Crave
01.2024 - 07.2024
- Fostered a welcoming environment for customers by providing friendly greetings upon entering the store as well as offering helpful advice on selecting the perfect cookie flavor.
- Promoted store loyalty programs which encouraged repeat purchases from existing customers as well as attracting new ones.
- Built an extensive knowledge base about different types of cookies offered, enabling me to accurately answer customer questions about ingredients, nutritional values.
- Cleaned and organized bakery display cases, shelves, and equipment.
- Sanitized counters and regularly cleaned display shelves and electronics to prevent cross-contamination.
- Processed payments and activated gift cards using POS system, keeping accurate records.
CREW MEMBER
Pizza Hut
08.2023 - 11.2023
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Placed orders into POS systems and handled cash and credit transactions.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Cleaned and sanitized store restroom areas and stalls.
OVERNIGHT BAKERY PACKER
Macrina Bakery
03.2023 - 07.2023
- Worked with coworkers to complete tasks.
- Ensured that all products were handled with care during the packing process.
- Accurately packed food items in accordance with customer orders and company standards.
- Maintained safe and clean workspace by wiping surfaces and picking up debris.
- Stocked station with packaging materials to keep production line flowing smoothly.
- Maintained a clean and organized workspace to ensure safety of all personnel.
FAST FOOD CREW MEMBER
Sonic
11.2021 - 02.2023
- Balanced receipts and payments in cash registers.
- Scrubbed and polished counters, work stations, and other equipment.
- Handled customers and provided them with anything they needed.
- Has helped other coworkers by making sure their stations were restocked and cleaned to help make their work easier.
CREW MEMBER COOK
Peter Piper's Pizza
08.2021 - 10.2021
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously.
- Maintained sanitation, health and safety standards in work areas.
- Prepared specialty foods such as pizzas, ice cream cones, and dessert pastries by following specific methods requiring short preparation time.
- Cleaned, stocked and restocked workstations and display cases.
Education
HIGH SCHOOL DIPLOMA -
Legacy High School
Marysville, Washington06.2021
Skills
- Ingredient Preparation
- Food Allergies
- Food Safety and Sanitation
- Adaptable and Flexible
- Restock Workstations
- Kitchen Equipment Sanitation
- Teamwork and Collaboration
- Customer service
- Call monitoring
- Refunds and exchanges
- POS system operations
- Professionalism and courtesy
- Cash handling expertise
Timeline
Customer Service Supervisor
Floor & Decor
09.2024 - Current
COOKIE SELLER
Crave
01.2024 - 07.2024
CREW MEMBER
Pizza Hut
08.2023 - 11.2023
OVERNIGHT BAKERY PACKER
Macrina Bakery
03.2023 - 07.2023
FAST FOOD CREW MEMBER
Sonic
11.2021 - 02.2023
CREW MEMBER COOK
Peter Piper's Pizza
08.2021 - 10.2021
HIGH SCHOOL DIPLOMA -
Legacy High School