Hi, I’m
Olivia Gordon
Columbia,South Carolina
Summary
Highly Motivated employee with a desire to take on new challenges. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
years of professional experience
Work History
South Hampton Golf Club
Beverage Cart Attendant
06.2020 - 02.2022
Job overview
- Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
- Established rapport with customers by providing friendly and attentive service.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
Coggin Nissan On Atlantic
Front Desk Receptionist
07.2018 - 03.2020
Job overview
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
Sol Us Tanning Inc.
Front Desk Sales Associate
01.2017 - 06.2018
Job overview
- Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Ponte Vedra High School, Ponte Vedra, FL
High School Diploma
06.2017
Skills
- Excellent Customer Service
- Clerical Support
- Mail Sorting
- Appointment Scheduling
- Telephone Etiquette
- Skilled in Microsoft Excel as well as Word
- Attention to Detail
Affiliations
- Passion for all things social media. Utilizing it to connect while also building relarionships.
- Working knowlesge of many social media platforms.
- Experience working with Excel
Timeline
Beverage Cart Attendant
South Hampton Golf Club
06.2020 - 02.2022
Front Desk Receptionist
Coggin Nissan On Atlantic
07.2018 - 03.2020
Front Desk Sales Associate
Sol Us Tanning Inc.
01.2017 - 06.2018
Ponte Vedra High School
High School Diploma
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