Olivia Gorney
Grand Rapids,MI
Summary
Reliable and motivated food service worker with 6+ years of experience in a fast-paced, costumer focused environment. Proven ability to manage a high volume work environment and excel at communication, teamwork, and adaptability. Good money handling, problem-solving and time management abilities. Committed to improving costumer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Bartender
Amway Grand Plaza
Grand Rapids, MI
09.2023 - 05.2025
- Performed opening and closing duties including restocking supplies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Developed good working relationships with fellow employees through effective communication.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
Bar Manager/General Manager
Two Tonys Taverna Grillew
Spring Lake, MI
08.2019 - 09.2023
- Bar/General Manager of a fine dining Italian restaurant.
- Training and leading staff members, and assisting in recruitment.
- Doing liquor orders and talking to reps.
- Creating craft cocktails to suit seasonal drink menus. Experimenting with infused bourbons, purées, and other ingredients to create new cocktails.
- Counting end-of-day money for the restaurant and running credit card reports.
- Consistently keeping the flow of bar regulars and patron loyalty.
- Managed day-to-day operations, including opening and closing duties, scheduling shifts for employees, and cash handling procedures.
- Assisted staff by serving food and beverages or bussing tables.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Some College (No Degree) - Radiology
Grand Rapids Community College
Grand Rapids, MISkills
- Customer service
- Time management
- Problem solving
- Honest and dependable
- Communication skills
- Customer service expertise
- Professional service standards
- Food service management
Timeline
Bartender
Amway Grand Plaza
09.2023 - 05.2025
Bar Manager/General Manager
Two Tonys Taverna Grillew
08.2019 - 09.2023
Some College (No Degree) - Radiology
Grand Rapids Community College
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