Olivia Graff
Henderson,NV
Summary
Adept at managing multiple tasks in fast-paced environments, I excel in customer support and administrative roles, as demonstrated during my tenure at Tebra Technologies. Skilled in Microsoft software and time management, I significantly improved process efficiency. My proactive approach and ability to maintain high levels of customer satisfaction are my standout traits.
Overview
9
9
years of professional experience
Work History
Customer Support Coordinator
Tebra Technologies
Remote, NV
03.2021 - Current
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints in a timely manner.
- Developed comprehensive documentation on all aspects of the support process.
- Performed basic troubleshooting steps to resolve customer problems quickly.
- Maintained confidentiality of sensitive information obtained during interactions with customers.
- Created, saved and shared documents for internal team and customers.
Receptionist
Legacy Animal Hospital
Henderson, NV
10.2017 - 02.2021
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
- Analyze data to determine answers to questions from customers or members of the public
Receptionist
Sunridge Animal Hospital
Henderson, NV
03.2016 - 10.2017
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Receive payment and record receipts for services
Education
High School Diploma -
Coronado High School
Henderson, NV06-2014
Skills
- Microsoft software
- Social media savviness
- Salesforce
- Internet
- Fast pace environment
- Stressful environment
- Time management
- Google my business management
- Google my business optimization
- Task prioritization
Timeline
Customer Support Coordinator
Tebra Technologies
03.2021 - Current
Receptionist
Legacy Animal Hospital
10.2017 - 02.2021
Receptionist
Sunridge Animal Hospital
03.2016 - 10.2017
High School Diploma -
Coronado High School
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